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Mega menu update - by kvaugust - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 7 years, 11 months ago ago by Rose Tyler

kvaugust

Participant

December 25, 2017 at 16:54

I am using the Paralax theme. I am having trouble with my mega menu updates. I can no longer add new menu items. The site will not save the changes. Looking through previous documentation, (first)I turned off all of my third party plugins but this did not have any effect. Secondly, I had Bluehost increase the PHP max input vars from 1000 to 3000. Unfortunately, the Woocommerce system status of the theme does not recognize the update and still reads “1000”. Can you advise?

#180676 Copied Theme version: 3.2.6 WooCommerce version: 4.9.1

10 Answers

Rose Tyler

Support staff

December 26, 2017 at 10:04

Hello,

Please provide temporary wp-admin access in Private Content, so I could check what can be reason of the problem.
Thanks in advance.

Regards

#180695 Copied

kvaugust

Participant

December 27, 2017 at 00:40

Thank you in advance.

https://www.elegantress.com/wp-admin/
Login==ikavi
Password==Install@2000

#180721 Copied

kvaugust

Participant

December 27, 2017 at 00:46

I’m sorry for this mistake. I gave the wrong credentials. please see the private page.

Thanks

Please, contact administrator
for this information.

#180722 Copied

Rose Tyler

Support staff

December 27, 2017 at 08:44

Hello,

Could you please also provide FTP access?

Regards

#180729 Copied

kvaugust

Participant

December 27, 2017 at 16:09

Hello, The requested information is in the private logs.

Thanks!

Please, contact administrator
for this information.

#180756 Copied

Rose Tyler

Support staff

December 27, 2017 at 16:36

Fixed. Please check now.

Regards

#180757 Copied

kvaugust

Participant

December 28, 2017 at 13:13

Thank you, you are great!

I’m really sorry to say that there is still one remaining problem. I had assumed that it would be solved when the update problem with the menu was solved, but the issue still exists. I recently published a post which shows the only problem that I know about (but there could be problems that I haven’t discovered yet).(https://wp.me/p9oBh3-3qy) In the post I used Pagebuilder’s “Product Attribute” function to display each designer’s products. Unfortunately, the brand attributes are not populating into the page builder selection box for the Product attribute, thus the Marc Jacobs and Betsy Johnson collections in the post are not displaying in the publication. As I said, I had hoped that fixing the menu problem would solve this problem but it hasn’t. Can you please fix this issue? I have included a link to the back-end of the publication in the private section below.

Thanks in advance.

Please, contact administrator
for this information.

#180793 Copied

Rose Tyler

Support staff

December 28, 2017 at 13:36

Hello,

You’re welcome!

I’ve checked your brands and see, that you do not have products with Marc Jacobs or Betsy Johnson brand http://prntscr.com/htby2d. Also, if you want to show products of some brand on page, you may use our Products element, see screenshots http://prntscr.com/htc0uw > http://prntscr.com/htc0j4 > http://prntscr.com/htc0zn

Regards

#180795 Copied

kvaugust

Participant

December 29, 2017 at 05:29

Hello. I was able to solve the problem with the Page Builder. Thanks

#180813 Copied

Rose Tyler

Support staff

December 29, 2017 at 13:07

Hello,

I am glad that you sorted out.
This topic will be closed because the issue is solved. Please kindly open up new tickets for additional questions.

Regards

#180817 Copied
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