• 

  FJ Romper

  Participant

  December 7, 2017 at 10:52

  Hi

  I have a problem in my website with firefox.

  When you access the page from firefox, images are not displayed. I’ve checked it from several versions, the website works ok, but images are not displayed.

  In Google Chrome for example or IE, works perfectly.

  Regards

  #179563 Copied Theme version: 4.14 WooCommerce version: 3.2.5
  7 Answers
  

  FJ Romper

  Participant

  December 7, 2017 at 11:03

  The same thing happens on safari explorers

  #179564 Copied
  

  Rose Tyler

  Support staff

  December 7, 2017 at 15:16

  Hello,

  Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/demo/docs/woopress/#!/external_plugins), clear cache and then check.
  If it won’t help, provide wp-admin access in Private Content.

  Regards

  #179594 Copied
  

  FJ Romper

  Participant

  December 7, 2017 at 15:57

  Hello

  I try disabling all plugins, but nothing happens.

  Please, contact administrator
  for this information.

  #179606 Copied
  

  Olga Barlow

  Participant

  December 7, 2017 at 17:41

  Hello,

  Problem is caused by your child theme because once I enable parent theme everything works http://prntscr.com/hkemhj http://prntscr.com/hkemvk

  So, check the code of your child theme and find out what part gives this issue.

  Regards

  #179623 Copied
  

  FJ Romper

  Participant

  December 11, 2017 at 11:36

  Hello

  I activate the parent theme, but the problem continue. In firefox images are not displayed, and carousels of products doesn´t works properly.

  

  Also comment that we have not edited internal code of the orignal template, and our child theme only have style.css.

  Parent theme is updated to the latest version.

  Regards

  #179846 Copied
  

  FJ Romper

  Participant

  December 11, 2017 at 13:25

  Hi

  I restored theme and plugins to a old version and now works perfectly.

  Something with new versions was giving a trouble of compatibility.

  Regards

  #179852 Copied
  

  Olga Barlow

  Participant

  December 11, 2017 at 14:44

  Hello,

  It’s very strange because new version should not give such issues. Provide me FTP access to your site, I’ll try to update it for you in right way. Also tell me if you have any server cache or maybe CDN?

  Regards

  #179856 Copied
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