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Theme Options Save and Menu Save malfunction

This topic has 18 replies, 4 voices, and was last updated 11 years, 1 months ago ago by Eva Kemp

Mackenzy

Participant

October 2, 2014 at 10:36

I am currently working on an installation of the Legenda theme.
The site’s address: http://www.olida-pashmina.nl

Suddenly it is not possible to save the Legenda Theme Options, nor to make changes in the menu strcuture. The page goes blank and nothing happens.

I loaded WPML plugins before this happened.

Please contact me urgently.

Thanks in advance

#17926 Copied

17 Answers

Robert Hall

Participant

October 2, 2014 at 13:49

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#17950 Copied

Mackenzy

Participant

October 3, 2014 at 15:20

Please find details below.

Please, contact administrator
for this information.

#18210 Copied

Robert Hall

Participant

October 3, 2014 at 15:24

Hello,

Sorry, but your page does not load.
Please provide us with link to the page and wp-admin access as well.

Regards,
Robert Hall.

#18212 Copied

Mackenzy

Participant

October 3, 2014 at 15:34

Please find details below

Please, contact administrator
for this information.

#18214 Copied

Eva Kemp

Participant

October 3, 2014 at 18:53

Hello,

Sorry, but the login details are incorrect.
Please check them.

Thank you.
Regards,
Eva Kemp.

#18242 Copied

Tim1212

Participant

October 3, 2014 at 18:55

importing slider setings and data…

Error: Wrong export slider file format! This could be caused because the ZipArchive extension is not enabled.
How do i fix this?

#18243 Copied

Eva Kemp

Participant

October 3, 2014 at 19:15

Hello,

Looks like the ZipArchive PHP extension is not installed on your server.
You should contact your host regarding this issue.

Thank you.
Regards,
Eva Kemp.

#18251 Copied

Mackenzy

Participant

October 4, 2014 at 08:05

Here are correct details.

Please, contact administrator
for this information.

#18306 Copied

Eva Kemp

Participant

October 4, 2014 at 10:23

Hello,

As I see you have old theme version.
Please update it to 2.4.1:
https://www.8theme.com/demo/docs/legenda/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.

#18319 Copied

Mackenzy

Participant

October 7, 2014 at 11:16

I have upgraded the theme to 2.4.1.
Unfortunately the problem is not solved. The Options Save function is not working (the browser goes to http://www.olida-pashmina.nl/wp-admin/options.php and shows a white screen) and the Menu Save function also does not work (the browser goes to http://www.olida-pashmina.nl/wp-admin/nav-menus.php?action=edit&menu=32. and shows a white screen; it does not return to the WordPress dashboard).

Could you please have a look again. The login credentials have not changed.

Thanks in advance,
Regards,
Mackenzy

#18599 Copied

Eva Kemp

Participant

October 7, 2014 at 14:03

Hello,

Please provide us with FTP credentials as well.
Thank you.

Regards,
Eva Kemp.

#18625 Copied

Mackenzy

Participant

October 7, 2014 at 14:25

Here are the FTP credentials.

Please, contact administrator
for this information.

#18638 Copied

Eva Kemp

Participant

October 7, 2014 at 15:54

Hello,

I’ve enabled debugging in wp-config.php file and the error has appeared on the site:
Fatal error: Allowed memory size of 268435456 bytes exhausted (tried to allocate 82 bytes) in /customers/f/9/2/olida-pashmina.nl/httpd.www/wp-content/plugins/sitepress-multilingual-cms/lib/xml2array.php on line 34
It means memory limit value should be increased.
Please contact your hosting provider and ask them to increase it.

Thank you.
Regards,
Eva Kemp.

#18662 Copied

Mackenzy

Participant

October 7, 2014 at 17:37

Hello,

Thank you for your reply. I contacted the hosting provider and they have allocated 128MB of memory to PHP. They cannot increase the memory. When running admin I see that approximately 70MB is used. Is using WPML a problem in combination with this theme when 128MB is available?

Kind regards,
Mackanzy

#18686 Copied

Eva Kemp

Participant

October 7, 2014 at 23:06

Hello,

WPML plugin is compatible with our theme. The problem may be caused only by the lack of memory. Try to deactivate some 3rd-party plugins and check Theme Options again.

Thank you.
Regards,
Eva Kemp.

#18771 Copied

Mackenzy

Participant

October 12, 2014 at 12:13

It turned out to be a bug in the current version of WPML. thanks for your help.

#19356 Copied

Eva Kemp

Participant

October 13, 2014 at 11:37

Hello,

You’re welcome.

Regards,
Eva Kemp.

#19417 Copied
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The issue related to '‘Theme Options Save and Menu Save malfunction’' has been successfully resolved, and the topic is now closed for further responses

Theme Options Save and Menu Save malfunction

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