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  Andrew Holbrook

  Participant

  November 27, 2017 at 15:21

  Hi I am not able to amend or add a row background colour in WP Bakery. WP Bakery has been recently updated. I can change the style to Single Colour, but Background Colour has no longer any options or drop downs to allow the colour to be selected.

  https://www.criticalenvironmentsolutions.co.uk/wp-content/uploads/WP-Bakery.png

  Thanks

  #178784 Copied Theme version: 3.2 WooCommerce version: 3.2.5
  8 Answers
  

  Rose Tyler

  Support staff

  November 27, 2017 at 15:26

  Hello,

  The problem relates to Screets Live Chat plugin.
  Plugin author suggests this way to solve the issue:

  Open “wp-content/plugins/screets-lc/core/library/titan-framework/js/min/wp-color-picker-alpha-min.js” file
  Change the content of that file with this one: https://raw.githubusercontent.com/kallookoo/wp-color-picker-alpha-plugin/master/wp-color-picker-alpha.js
  Clear browser cache
  Refresh chat options

  You may use https://javascript-minifier.com/ to minify content of the file.

  Regards

  #178785 Copied
  

  Andrew Holbrook

  Participant

  November 30, 2017 at 12:57

  Hi I do not use Screets lc and have deleted the plugin. The problem remains and I am unable to change colour anywhere within WP Bakery page builder using Ultimate VC?

  #179016 Copied
  

  Rose Tyler

  Support staff

  November 30, 2017 at 13:00

  Hello,

  Could you please provide wp-admin access in Private Content?

  Regards

  #179018 Copied
  

  Andrew Holbrook

  Participant

  November 30, 2017 at 13:22

  Hi admin details

  Please, contact administrator
  for this information.

  #179022 Copied
  

  Andrew Holbrook

  Participant

  November 30, 2017 at 13:23

  Sorry below

  Please, contact administrator
  for this information.

  #179023 Copied
  

  Rose Tyler

  Support staff

  November 30, 2017 at 13:32

  Please clear cache and check http://prntscr.com/hh8h0c

  Regards

  #179027 Copied
  

  Andrew Holbrook

  Participant

  November 30, 2017 at 13:41

  Thank You Rose, all sorted

  #179030 Copied
  

  Rose Tyler

  Support staff

  November 30, 2017 at 13:45

  You’re welcome!

  Regards

  #179032 Copied
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