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Please, help. I am newbie and I have a lot of problem

This topic has 16 replies, 3 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

MWinchoose

Participant

October 17, 2017 at 09:23

Hello.
https://www.markwinchoose.com/
I work in a child theme royal. I lost the basket in the name and the list of products. Above it is shown that some templates woocommerce are obsolete. Write sequential steps, how can I update them? I ask you to write down the points – I can understand it more easily.

Is it possible to translate the theme settings into Russian?
As in the top line, translate into Russian “NEVSLETTER, MY ACCOUNT, LOGOT” and other phrases, for example “No products in the basket”?

#175321 Copied Theme version: 0.0.1 WooCommerce version: 3.2.1

15 Answers

MWinchoose

Participant

October 17, 2017 at 09:36

I lost the basket in the header and the product-list.

#175324 Copied

Rose Tyler

Support staff

October 17, 2017 at 09:55

Hello,

If you use latest theme version 3.3 and see notice about outdated files, you need to delete “woocommerce” folder in the directory wp-content/themes/royal/ via FTP and upload new one woocommerce folder from the latest theme package, that you may download from ThemeForest.

You may easy translate theme using Loco Translate plugin. Please read http://xstore.helpscoutdocs.com/article/30-base-theme-translation (the same for royal theme).
Feel free to ask if you have any other questions.

Regards

#175328 Copied

Rose Tyler

Support staff

October 17, 2017 at 09:59

Please check if Catalog mode enabled on your site http://prntscr.com/gyeu1s

Regards

#175331 Copied

richwebs

Participant

October 17, 2017 at 13:17

HI

I have purchased the royal theme.

http://richwebs.com/oldsite/

I am not getting the icons on my site… its v difficult I have to put images.. kindly help.

Please, contact administrator
for this information.

#175353 Copied Theme version: Latest WooCommerce version: latest

Rose Tyler

Support staff

October 17, 2017 at 13:29

Hello, @richwebs,

Please provide a screenshot of the problem.
You may use such screenshot maker as Lightshot and provide screenshot link in Private Content.

Regards

#175354 Copied

richwebs

Participant

October 17, 2017 at 14:06

Hi

Please find the screenshot..

Please, contact administrator
for this information.

#175357 Copied

Rose Tyler

Support staff

October 17, 2017 at 14:41

Please update Visual Composer plugin (connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/). The latest versions of plugins you can find here.
Then clear cache and check.

Regards

#175361 Copied

richwebs

Participant

October 18, 2017 at 07:55

Hi

After updating the plugin also I am not getting the Icons..

PFA:

Please, contact administrator
for this information.

#175418 Copied

Rose Tyler

Support staff

October 18, 2017 at 08:56

Hello, @richwebs,

The problem doesn’t relate to our theme, in console you may see https://prnt.sc/gytor2, so you need sort out these errors.

Regards

#175432 Copied

richwebs

Participant

October 28, 2017 at 13:32

HI

Please check. I am not getting the icons here.

https://prnt.sc/

Its relate to ultimate addons error

Resolve it soon

#176300 Copied

Rose Tyler

Support staff

October 30, 2017 at 08:58

Hello, @richwebs,

As I said before, you need to solve the problem that relates to wp-content/uploads/smile_fonts/Defaults/Defaults.css.

Regards

#176337 Copied

richwebs

Participant

October 30, 2017 at 09:04

Will you please tell me how can we do that?

#176338 Copied

Rose Tyler

Support staff

October 30, 2017 at 10:15

Hello, @richwebs,

The smile_fonts folder is missing, so please provide FTP access in Private Content.

Regards

#176352 Copied

richwebs

Participant

November 2, 2017 at 14:24

I have provided the Details

Please, contact administrator
for this information.

#176679 Copied

Rose Tyler

Support staff

November 2, 2017 at 16:03

Hello,

Fixed.

Regards

#176682 Copied
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