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Plugin says 1 update - by queenb123 - on WordPress WooCommerce support

This topic has 8 replies, 5 voices, and was last updated 6 years, 6 months ago ago by Rose Tyler

queenb123

Participant

October 16, 2017 at 16:59

Hi,

Dont know if you can help me with this pls, as far as I kno all my plugins are up to date…but i have 1 showing to update and cant figure out what it is…can you have a look please?

I have deactivated and reactivated all plugs and still nothing!

Please, contact administrator
for this information.

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7 Answers

Amzy Leel

Participant

October 17, 2017 at 07:13

Hi,

not sure.
difficult to say without checking your admin panel / dashboard..

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queenb123

Participant

October 17, 2017 at 07:55

ok but i have given you the login in private info??!!

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Olga Barlow

Support staff

October 17, 2017 at 11:25

Dear @queenb123,

We are theme support. We could help you with issues related strictly to our theme. We are unable to provide support for default WP or WC settings https://themeforest.net/page/item_support_policy

So, do you have this issue only when our theme is activated or with default WP theme too?

Regards

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queenb123

Participant

October 17, 2017 at 12:30

the issue is when the themee has been activated.

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Olga Barlow

Support staff

October 17, 2017 at 12:37

It’s not true. I have enabled default WP theme and see the same problem http://prntscr.com/gygqxn
It means that problem is not related to our theme.

Regards

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kumapanda

Participant

October 17, 2017 at 12:42

It happens sometimes in WordPress. It’s related to one specific plugin. You can only find it out by deleting the plugins one by one and look if the problem persists. But it will be gone when an plugin update comes out for the specific plugin which causes the issue. It’s not worth to worry about that!

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Rose Tyler

Support staff

October 17, 2017 at 13:31

Hello, @kumapanda,

Thank you for the explanation.

Regards

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