• 

  Andra

  Participant

  October 13, 2017 at 14:20

  Hi,
  After the update from an old verions of Legenda, I have some issues with some of the products:
  There are some products that you can’t see the images and any details, here is an example: http://wpmyway.com/SilverTest/produs/pandantiv-cu-smaralde-din-argint/ , in the console I have TypeError: jQuery(…).flexslider is not a function.
  This product link is working: http://wpmyway.com/SilverTest/produs/cercei-cirese-argint/
  Any ideea why?

  Please, contact administrator
  for this information.

  #175076 Copied Theme version: V3.3 WooCommerce version: 3.2
  9 Answers
  

  Rose Tyler

  Support staff

  October 13, 2017 at 15:03

  Hello,

  The wp-admin credentials are incorrect. Please check them.

  Regards

  #175085 Copied
  

  Rose Tyler

  Support staff

  October 13, 2017 at 15:04

  Also, provide FTP access in Private Content.

  Regards

  #175086 Copied
  

  Andra

  Participant

  October 13, 2017 at 15:05

  Problem fixed

  #175087 Copied
  

  Rose Tyler

  Support staff

  October 13, 2017 at 15:10

  I am glad that you sorted out.

  Regards

  #175089 Copied
  

  Andra

  Participant

  October 13, 2017 at 15:15

  Here are the ftp details

  Please, contact administrator
  for this information.

  #175090 Copied
  

  Rose Tyler

  Support staff

  October 13, 2017 at 15:32

  Hello,

  Fixed. Please check.
  Please do not make changes in template files of parent theme. A new theme version that will be compatible with latest woocommerce version will be released within 3-4 days, until theme update, you need to ignore message about outdated files.
  Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

  Regards

  #175092 Copied
  

  Andra

  Participant

  October 13, 2017 at 19:27

  Thank you for all your help Tyler.

  #175132 Copied
  

  Andra

  Participant

  October 13, 2017 at 22:49

  Hi Tyler,
  I need your help again. I deleted your FTP account and you folder access to the site :), that means all the site :).
  I tried to follow your instruction and the WooCommerce is version 3.0, not the last one. I added the new version of Legenda and overwrote the theme but I have the same issue.
  You can’t see the image and all the details about the product http://wpmyway.com/SilverTest/produs/pandantiv-cu-smaralde-din-argint/

  You have all the details in private content.
  Thank you for all your help!

  Please, contact administrator
  for this information.

  #175141 Copied Theme version: 3.3 WooCommerce version: 3.0.0
  

  Rose Tyler

  Support staff

  October 16, 2017 at 08:05

  Hello,

  On ThemeForest already available a new theme version 3.4 that fully compatible with latest woocommerce version. So you may update theme https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade and all required plugins https://www.8theme.com/download-plugins/ to solve your problem.
  Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/legenda/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
  Don’t forget to create backup of your files and database before starting update process!
  You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

  Regards

  #175199 Copied
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