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  neobible

  Participant

  September 14, 2017 at 11:10

  Hello, I have an issue with a plugin on my site : “boxtal”from http://www.envoimoinscher.com/
  It’s about shipping for my woocommerce.
  When I activate it, the products prices change and display in duty free. All alone.
  The boxtal’s team says there is any issue from their plugin.
  Any help ?
  Thank you.

  #172434 Copied Theme version: 4.5 WooCommerce version: 3.1.2
  3 Answers
  

  Amzy Leel

  Participant

  September 14, 2017 at 12:21

  Hi,

  You are asking about a third party plugin that we never tried before and the plugin team said

  The boxtal’s team says there is any issue from their plugin.

  So, this should be fixed from their side.

  Regards,

  #172441 Copied
  

  neobible

  Participant

  September 14, 2017 at 19:55

  all right then, the plugin is not activated any more but my products prices are still differents than my woocommerce setups. It shouldn’t be in duty free version. I have upload the new version of xstore and the same for woocommerce. What’s wrong ? Some plugins could make xstore dysfunction ?
  Thanks again

  #172479 Copied
  

  Rose Tyler

  Support staff

  September 15, 2017 at 09:39

  Hello,

  We don’t guarantee compatibility with third-party plugins, so try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check your problem. If it won’t help please describe your problem in details and provide wp-admin access in Private Content.

  Regards

  #172526 Copied
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