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Trouble with Chat Activation + "License is verified but not activated"

This topic has 27 replies, 5 voices, and was last updated 10 years, 12 months ago ago by Stan Russell

jpariseau

Participant

September 26, 2014 at 18:36

Hi, I purchased the Royal theme recently and the chat platform doesn’t work properly. It does not recognize the activation key.

Additionally, under the brainstorm panel, it says “License is verified but not activated”. What’s going on?

You will find screenshots of the issues attached to this post.

Thank you

JS

Please, contact administrator
for this information.

#17230 Copied

26 Answers

Eva Kemp

Participant

September 26, 2014 at 21:52

Hello,

All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. These plugins work fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send you current version. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of these plugins has been already added to plugin and this only allow you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Regards,
Eva Kemp.

#17256 Copied

jpariseau

Participant

September 27, 2014 at 21:36

Hi Eva,

I’d like to get the current version of the chat because currently, I cannot adjust and customize anything.

Thank you

JS

#17352 Copied

Eva Kemp

Participant

September 29, 2014 at 10:36

Hello,

Please provide us with wp-admin panel and FTP credentials.

Thank you.
Regards,
Eva Kemp.

#17434 Copied

jpariseau

Participant

October 3, 2014 at 20:13

Hi Eva,

I’ve checked and it seems like I have the most recent version of the chat app.

However, I cannot modify or customize anything. In other words, I have the general options but not the “Customize Skin” and “Messages” sections. Is that normal?

Attached is a screenshot of panel under the Chat > Option section

Please, contact administrator
for this information.

#18266 Copied

Eva Kemp

Participant

October 3, 2014 at 20:46

Hello,

Please provide us with wp-admin panel and FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#18273 Copied

jpariseau

Participant

October 4, 2014 at 20:33

Here is the info.

Please, contact administrator
for this information.

#18372 Copied

Eva Kemp

Participant

October 6, 2014 at 12:35

Hello,

We’ve fixed the issue with the chat.
Please check it.

Thank you.
Regards,
Eva Kemp.

#18448 Copied

Huss

Participant

December 11, 2014 at 09:38

Good morning, I am having the same issue with the visual composer, can you please help?

Please, contact administrator
for this information.

#28965 Copied

Robert Hall

Participant

December 11, 2014 at 10:11

Hello,

Did you want update Ultimate Addons for Visual Composer plugin?
Please provide us with FTP credentials in Private Content.

Regards,
Robert Hall.

#28970 Copied

Huss

Participant

December 12, 2014 at 09:24

good morning, please find below

Yes I wanted to update the visual composer plugin

Please, contact administrator
for this information.

#29201 Copied

Robert Hall

Participant

December 12, 2014 at 09:30

Hello,

Your credentials isn’t correct. Please provide as well.

Regards,
Robert Hall.

#29202 Copied

Huss

Participant

December 12, 2014 at 09:52

please find the new credentials

Please, contact administrator
for this information.

#29209 Copied

Eva Kemp

Participant

December 12, 2014 at 10:13

Hello @Huss,

As I see you’re using the latest version of Visual Composer plugin, but Ultimate VC Addons plugin is outdated. I’ve updated this plugin.

Please check.
Regards,
Eva Kemp.

#29216 Copied

Huss

Participant

December 12, 2014 at 10:36

thank you for your great support, the only thing I have left is in Brainstorm Force: License is verified but not activated!

and also: there is a new version of Ultimate Addons for Visual Composer available

#29229 Copied

Eva Kemp

Participant

December 12, 2014 at 15:49

Hello @Huss,

Concerning the plugin activation please read the reply https://www.8theme.com/topic/trouble-with-chat-activation-license-is-verified-but-not-activated/#post-17256
Have you changed FTP password?
We’re unable to log in. Please provide us with the correct FTP login details.

Thank you.
Regards,
Eva Kemp.

#29294 Copied

Huss

Participant

December 14, 2014 at 09:37

hello again, please find details below

Please, contact administrator
for this information.

#29442 Copied

Eva Kemp

Participant

December 15, 2014 at 09:35

Hello,

Sorry, but we can’t access wp-admin panel any more.
Please provide us with the correct login details.

Thank you.
Regards,
Eva Kemp.

#29474 Copied

Huss

Participant

December 15, 2014 at 11:37

please find updated again

Please, contact administrator
for this information.

#29502 Copied

Huss

Participant

December 21, 2014 at 16:50

any update please?

#30619 Copied

Eva Kemp

Participant

December 22, 2014 at 10:51

Hello @Huss,

Sorry for a long delay.
We can’t log in to FTP with the provided credentials.
Please check them or provide us with your email address and we’ll send a new Ultimate VC Addons version to you.

Thank you.
Regards,
Eva Kemp.

#30645 Copied

Huss

Participant

December 22, 2014 at 18:51

good afternoon, please find details below

Please, contact administrator
for this information.

#30746 Copied

Robert Hall

Participant

December 22, 2014 at 19:05

Hello,

I’ve sent latest Ultimate VC Addons plugin to your email address. Check it.

Regards,
Robert Hall.

#30748 Copied

Huss

Participant

December 23, 2014 at 08:14

thank you, no email received so far

#30787 Copied

Robert Hall

Participant

December 23, 2014 at 08:21

Hello,

Please check your spam list or provide us with another email address.

Regards,
Robert Hall.

#30789 Copied

Huss

Participant

December 24, 2014 at 08:15

thank you, that was received in Spam and ow updated, but still I get the error when trying Visual Composer Settings to activate the license

#30974 Copied

Stan Russell

Participant

December 24, 2014 at 08:22

Hello Huss,

Our Royal theme does not come with Visual Composer key so you can not activate it to update plugin automatically. You do not need key to use this plugin with our theme.
Every new release of our theme has latest version of bundled plugins available. If you want to get premium support from plugin developer or some extra feature – you need to buy this plugin.

Regards,
Stan Russell.

#30976 Copied
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Trouble with Chat Activation + "License is verified but not activated"

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