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Visual Composer not Vorking - by Rubien - on WordPress WooCommerce support

This topic has 15 replies, 6 voices, and was last updated 9 years, 5 months ago ago by kevinwhite3000

Rubien

Participant

September 25, 2014 at 18:24

Hi.

I`m installing the Legenda template but it seems like the Visual Composer is not working. When i go to Pages – Add New, there is just the classic pages layout and not the Visual Composer options?

Any idea why?

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14 Answers

Jack Richardson

Support staff

September 25, 2014 at 18:27

Hello,

Probably you didn’t check necessary content types in Settings -> Content types.

Regards,
Jack Richardson

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Rubien

Participant

September 25, 2014 at 18:31

Hi Jack.

I`we “ticked” all of them listed off

Ruben

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Jack Richardson

Support staff

September 25, 2014 at 18:33

Hello,

Please provide us then with wp-admin credentials in Private Content.

Regards,
Jack Richardson

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Rubien

Participant

September 25, 2014 at 18:39

Hi Jack.

It`S in the Private Content

Please, contact administrator
for this information.

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Jack Richardson

Support staff

September 25, 2014 at 18:52

Hello,

As I can see the Visual Composer works fine. Could you please clarify us with more details what exactly wrong from your side?

Regards,
Jack Richardson

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hexman

Participant

September 29, 2014 at 09:37

Hello, I bought Royals a couple days ago and visual composer is not working. When I go to add a new page, the “visual” tab doesn’t work. Please help

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Robert Hall

Support staff

September 29, 2014 at 10:26

Hello hexman,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

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kevinwhite3000

Participant

September 29, 2014 at 14:06

Hi,

I bought Legenda and visual editor does not work on my home page it just gets stuck on the loading blocks. I have ticked all content types but it still doesn’t work.

Kevin

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 29, 2014 at 20:23

Hello @kevinwhite3000,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

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kevinwhite3000

Participant

November 13, 2014 at 10:43

Hi Eva,

I emailed the ftp details direct to you (admittedly late, sorry). Please can you let me know if you’ve made any progress. I’ve included the ftp details with this message too.

Kind Regards

Kevin

Please, contact administrator
for this information.

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Robert Hall

Support staff

November 13, 2014 at 10:53

Hello kevinwhite3000,

Please provide us with FTP credentials as well. I mean to the root folder of the site.

Regards,
Robert Hall.

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kevinwhite3000

Participant

November 13, 2014 at 11:06

Hi Robert,

The ftp credentials are in the ‘Private Content’ bit of my previous message.

Kind Regards

Kevin

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Eva Kemp

Support staff

November 13, 2014 at 15:37

Hello,

You provided us with an empty FTP account.
There are no files of the site.
Please give us access to be able to view the files.

Thank you.
Regards,
Eva Kemp.

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kevinwhite3000

Participant

November 13, 2014 at 21:56

Can’t fault you there Eva, sorry.

Here’s a different login, the other details are the same.

Please, contact administrator
for this information.

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Tagged: solve, troubleshoot, visual composer, woocommerce, wordpress themes, working
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