This topic has 30 replies, 3 voices, and was last updated 6 years, 7 months ago ago by Rose Tyler
Hi,
We already had contact about the theme update.
Where do i leave my account inlog information for the big theme update?
Hello,
Please provide wp-admin and FTP access in Private Content.
Also, confirm that you made the full backup of the site, DB and theme options (Theme Options > Import/Export > Export Options).
Regards
Thank you!
I’ve exported the website.
Unfortunately, I can’t connect to your FTP, please check credentials.
Regards
And now?
Or maybe you need my email as inlog name?
Hello,
Connected.
Please also write me a way to theme folder on your FTP.
Regards
Hi i dont understand the question?
Sorry, I’ve found the theme folder on FTP. Please wait, I will update the theme for you.
Regards
Hello,
I’ve renamed theme folder and updated the theme to the latest version 3.1. Please check, if all fine, you may delete “royal-old” folder via FTP.
Also, you need update required plugins https://www.8theme.com/download-plugins/page/2/
Regards
Also, you need synchronize translation files after update the theme. Button Sync (Loco Translate plugin http://xstore.helpscoutdocs.com/article/30-base-theme-translation) allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Regards
Thanks for updating.
I still have some errors like that i can’t send a note to my costumer by their woocommerce order.
And i can’t change the send adress.
Hello,
Do you face such problems with Storefront theme (official WC theme)?
Please describe your problems with more details, maybe provide screenshots for better understanding.
Regards
The problems occur in the woocommerce plugin.
How can i send a screenshot without showing to the others?
Updated the other required plugins and now an error occurs.
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 373564 bytes) in /public/sites/www.beautyberley.nl/wp-includes/functions.php on line 346
Hello,
I’ve deactivated some of your plugins, according to error on your site, you need contact hosting provider support and ask them to increase allowed memory size, then you may activate plugins back.
Do not use 2 the same plugins together, for example, http://prntscr.com/g9i0hj, you may delete old plugin version and upload new one or http://prntscr.com/g9i0v3.
You may upload your image to any file hosting (Dropbox or any other) and provide me the link to this image in Private Content area.
Regards
Thank you for saving me!
So i have to delete Screets Live Chat version 1.5
And call with my hosting provider. In this case its mijndomein to ask for more memory?
How much do i need?
And is it an idea to delete pictures that i dont use?
What do i do with the other plugins you have deactivated?
Also woocommerce has a new update. That one always costs errors when i update. Still smart to update this time? = Er is een nieuwe versie van WooCommerce beschikbaar. Details van 3.1.2 bekijken of nu bijwerken.
Yes, you need to delete plugins of old versions.
Contact your hosting and ask to increase WP memory limit to 256 MB. Pictures of your site do not make an effect on this memory.
After increasing memory, you may activate all needed plugins.
I’ve installed on your site theme version 3.1, so you may update Woocommerce to 3.1.2 without any problems.
Regards
Now i have 6144mb and with one 1gb extra i have 7168mb.
Is that what i need?
You may activate all necessary plugins and check.
Regards
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