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502 & 504 Errors - by ElitaSharpe - on WordPress WooCommerce support

This topic has 17 replies, 3 voices, and was last updated 8 years, 5 months ago ago by Rose Tyler

ElitaSharpe

Participant

July 3, 2017 at 23:22

I have purchased a plugin (wp cost estimation payment forms builder) but am having a problem because when I try to access the tab to create a form, I get a 502 or 504 error code. It says that the page: http://busyneedle.ch/wp-admin/admin.php?page=lfb_menu is unavailable. I have checked with my host provider (bluehost) and they have said there is no problem with my wp-admin. If I activate Storefront, the plugin works. Login information is in the Private Content. Could you please advise how I can get this to work with the Legenda theme?

Please, contact administrator
for this information.

#166986 Copied Theme version: 3.2 WooCommerce version: 3.0.8

16 Answers

annie

Participant

July 3, 2017 at 23:42

Hello Ekta,
I’m a user of Legenda Theme, like You.
Here is my advice to you:

502 & 504 errors are server errors. In most cases it is Connection time out error
Some plugins make to much requests to server and require more time to load all scripts.
If the connection to server is slow this will produce 50x error.

You can find more information about those errors here:
Understanding and Fixing 502 Bad Gateway Errors

Ask Your hosting to inspect current plugin, not WordPress admin page. They can take a look in log files and probably they will find and fix the issue.

Best Regards!

#166987 Copied Theme version: 3.2 WooCommerce version: 3.1.0

ElitaSharpe

Participant

July 4, 2017 at 00:57

According to my host (bluehost), they say that there seems to be a problem with an executable file. I have tried changing the permission of the public html folder to 755 but that hasn’t helped. Because it works with the Storefront theme, I don’t know how to resolve the issue.

#166989 Copied

Rose Tyler

Support staff

July 4, 2017 at 16:17

Hello,

Please check error log on your server (ask hosting provider support to help you with it) if there are any errors.

Regards,
Rose Tyler.

#167038 Copied

ElitaSharpe

Participant

July 5, 2017 at 03:10

The error code that appears is: [04-Jul-2017 22:24:19 UTC] PHP Parse error: syntax error, unexpected ‘.’ in /home/busyneed/public_html/wp-content/themes/child-theme-3-2/functions.php on line 33

I have opened this file & there isn’t a line 33.

#167075 Copied

Rose Tyler

Support staff

July 5, 2017 at 10:16

Hello,

Could you please provide FTP credentials?

Regards,
Rose Tyler.

#167109 Copied

ElitaSharpe

Participant

July 5, 2017 at 19:13

Hi,

I can give you SFTP. Details in the Private Content.

Thanks,

Elita

Please, contact administrator
for this information.

#167162 Copied

Rose Tyler

Support staff

July 6, 2017 at 12:33

Hello,

Please increase PHP time limit to 500.

Regards,
Rose Tyler.

#167222 Copied

ElitaSharpe

Participant

July 11, 2017 at 00:49

I have done this (or actually asked my host to do it as I didn’t have access). There is no change. I still received a 504 error code.

#167547 Copied Theme version: 3.2 WooCommerce version: 3.0.8

Rose Tyler

Support staff

July 11, 2017 at 14:13

Hello,

If you use CDN please try to disable it.

Regards,
Rose Tyler.

#167609 Copied

ElitaSharpe

Participant

July 11, 2017 at 15:20

What is CDN?

#167615 Copied

Rose Tyler

Support staff

July 11, 2017 at 16:17

Hello,

Please ask your hosting or site developer about it.

Regards,
Rose Tyler.

#167625 Copied

ElitaSharpe

Participant

July 12, 2017 at 01:19

I tried disabling the CDN (Cloudflare) but it doesn’t resolve the issue. It still shows the same error.

#167670 Copied Theme version: 3.2 WooCommerce version: 3.0.8

Rose Tyler

Support staff

July 12, 2017 at 14:12

Hello,

It is strange. I sent your problem to our developers, one of them will check it.
Also, please contact plugin authors, maybe they faced similar issue before.

Regards,
Rose Tyler.

#167742 Copied

Rose Tyler

Support staff

July 13, 2017 at 12:28

Hello,

Is CDN disable now?

Regards,
Rose Tyler.

#167825 Copied

ElitaSharpe

Participant

July 18, 2017 at 02:11

Hi,

There is a bug with the plugin interaction with WP Dynamic Pricing. If it pulls items from the WooCommerce that have rules with the WP Dynamic Pricing, it will time out. The plugin developer has disabled the portion of the plugin that calls the products and it works fine. No further action required on your part.

Thanks for your help!

#168168 Copied

Rose Tyler

Support staff

July 18, 2017 at 08:08

Hello,

You’re welcome!
I’m glad that you sorted out.
Feel free to ask if you need any help.

Regards

#168186 Copied
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