• 

  Fabio

  Participant

  June 7, 2017 at 10:15

  Dear Support,

  Yesterday I have updated the theme to the version 3.2. Consequently, I also updated Woocommerce to version 3.0.5.

  Unfortunately, the theme is not behaving properly. In the homepage I have a section with featured products which was working perfectly before the update. Now, the wrong products are displayed. By wrong I mean that random products (not featured) are displayed disregarding the right products properly identified as featured.

  Also, instead of featured products I tried to implement the recently viewed. However, in this latest case no products at all are displayed.

  Could you please help?

  #165184 Copied Theme version: 3.2 WooCommerce version: 3.0.5
  7 Answers
  

  Rose Tyler

  Support staff

  June 7, 2017 at 12:00

  Hello,

  I’ve sent shortcodes.php file to your email. Please replace /framework/shortcodes.php.

  Regards,
  Rose Tyler.

  #165192 Copied
  

  Fabio

  Participant

  June 7, 2017 at 17:40

  Dear Rose,

  I replaced the file in the child theme however, I cannot see any improvement. The featured products are still the wrong ones…

  Please let me know.

  F.

  #165238 Copied
  

  Rose Tyler

  Support staff

  June 8, 2017 at 08:50

  Hello,

  Please replace the file in parent theme also, clear cache and then check.
  Also, it will be fixed in a new theme update.

  Regards,
  Rose Tyler.

  #165264 Copied
  

  Fabio

  Participant

  June 8, 2017 at 10:33

  Dear Rose,

  I cleared the cache and checked the website using the incognito mode. However, the wrong products are still displayed.

  Could you please help.

  Best regards.

  F.

  #165275 Copied
  

  Rose Tyler

  Support staff

  June 8, 2017 at 10:46

  Hello,

  In this case, please provide wp-admin and FTP access in Private Content.

  Regards,
  Rose Tyler.

  #165279 Copied
  

  Fabio

  Participant

  June 9, 2017 at 10:58

  Problem solved, thanks!

  #165398 Copied
  

  Rose Tyler

  Support staff

  June 9, 2017 at 11:59

  Hello,

  You’re welcome!

  Regards,
  Rose Tyler.

  #165401 Copied
• Viewing 8 results - 1 through 8 (of 8 total)