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  Ravalo

  Participant

  May 28, 2017 at 10:37

  Hi,

  When I’m trying to add or edit any of the pages with visual composer they are displayed in blank. That occurs only when I’m useing the child theme Version: 0.0.1

  If I use the theme Version: 3.14 the page is constantly loading (the three triangles on the centre of the page.

  Any solution?

  Thanks in advance

  p.s.: I just trying your theme with a downloaded template (landing page). The installation is completely fresh

  #164311 Copied Theme version: 3.14 WooCommerce version: 3.0.7
  5 Answers
  

  Amzy Leel

  Participant

  May 29, 2017 at 06:10

  Hello,

  let us know your wp-admin login details to check this.

  #164333 Copied
  

  Ravalo

  Participant

  May 29, 2017 at 15:01

  Please find attached your username and password in order to enter as administrator.

  Please, contact administrator
  for this information.

  #164452 Copied
  

  Rose Tyler

  Support staff

  May 30, 2017 at 08:09

  Hello,

  The wp-admin credentials are incorrect.
  Please check them.

  Regards

  #164506 Copied
  

  Ravalo

  Participant

  May 30, 2017 at 16:14

  Hello,

  Sorry, just try again. Please find attached the username and the password to enter the website on the Private Content.

  Regards

  Xavier

  Please, contact administrator
  for this information.

  #164571 Copied
  

  Rose Tyler

  Support staff

  May 31, 2017 at 13:23

  Hello,

  Please, check theme requirements https://www.8theme.com/documentation/xstore/theme-installation/xstore-theme-requirements/ and update your server settings according to these requirements.

  Regards

  #164661 Copied
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