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Facebook Login - by Alolika - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Max Mullins

  • 19 Answers
    Avatar: maxmullins
    Max Mullins
    Participant
    May 22, 2017 at 14:28

    Hello,

    @ Alolika,
    We have checked the registration and it works so) Please see the screenshot http://prntscr.com/faqs6v.

    Regards,
    Max Mullins

    #163791 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 23, 2017 at 14:20

    After this “Continue as ‘User'” (you showed in screenshot) we can not actually register or login. It always showing the error Can’t login with Facebook. Please, try again later. Please help me to solve the problem ASAP.

    #163917 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 23, 2017 at 14:57

    Hello,
    We don’t provide support for 3-d party plugins which not comes with our theme package. Please check yith social plugin as it is developed in fullcompatability with woocommerce:https://wordpress.org/plugins/yith-woocommerce-social-login/.

    Regards
    Max Mullins

    #163927 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 24, 2017 at 06:02

    Hello,
    The Social login is not a part of of any other plugin. It is the part of the theme. You can find the social login portion in admin panel 8theme Options -> General -> Facebook Login, there we have to provide Facebook App ID and Facebook App Secret for facebook login. This comes directly from theme setting.
    We have renewed license for another 12 months for support.
    Please solve the problem ASAP. Facebook login is very much needed in our website.

    Please let me know any information regarding the website you want to know.

    #163976 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 24, 2017 at 12:02

    Hello @Alolika,

    PLease prrovide us with wp-admin credentials and ftp account to your site.

    Regards,
    Max Mullins

    #164002 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 24, 2017 at 13:30

    Hello,

    Please find the admin panel details and FTP details in Private Content.

    Please, contact administrator
    for this information.
    #164017 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 24, 2017 at 13:48

    Hello, @Alolika,

    Authorization of facebook app is probably cannot be completed because of facebook api credentials.
    Please carefully check and get new secret key for facebook app. Then fill it again to the theme-options-general->facebook and add domain of your site in facebook login app http://prntscr.com/fbjjbi.

    Regards,
    Max Mullins

    #164024 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 25, 2017 at 07:15

    Hello,

    Please check the screenshot https://prnt.sc/fbttk9.
    I have created the app newly and provided all information but the facebook login is not working.

    #164114 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 25, 2017 at 08:24

    Hello,

    I have checked that the demo XSTORE theme has the same problem (https://www.8theme.com/demo/xstore/my-account/)
    Please check the screenshot that I have mentioned in Private Content. Please help me to solve the problem ASAP.

    Please, contact administrator
    for this information.
    #164124 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    May 25, 2017 at 12:42

    Hello,

    You are using too old version of our theme because we made improvement for the FB in version 3.12. Please, update theme to latest version. Keep in mind that new version is compatible with WC 3.0 and higher, that’s why you also need to update WC plugin.
    Before the update don’t forget to make the backup of all your files and DB. Also, do the export of Theme Options (Theme Options > Import/Export).

    After theme update you will need to activate theme using your purchase code. We have added few options for the cart/search/wishlist, so after update you will need to choose the position of these elements in Theme Options.

    Let me know about FB problem after theme update.

    Regards

    #164134 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 25, 2017 at 13:38

    Hello,

    Please provide me the procedure to update the theme. I have already updated Woocommerce.

    #164144 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 25, 2017 at 13:49

    Hello @Alolika,

    Please read this article about how to update theme. Also folow this steps:
    1.Backup your site and SQL databses.
    2.Export themeoptions in themeoptions->import->options and save it for further uploading after update.
    3.Copy new theme files using filezilla or similar ftp client with overwriting in theme directory.
    We may also update theme for you in case the backup is alredy done.

    Regards,
    Max Mulins

    #164150 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 25, 2017 at 13:55

    Hello,

    Please update the theme, I have taken the whole site backup.

    Please find the admin panel details and FTP details in Private Content.

    Please, contact administrator
    for this information.
    #164152 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 25, 2017 at 15:09

    Hello, Alolika.

    Pleas provide us also with license purchase key or enter it in wordpress dashboard.

    Regards,
    Max Mullins

    #164163 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 25, 2017 at 16:31

    Hello, @Alolika.

    Your theme and plugins are fully updated to the latest versions and possible plugin conflicts and theme are not the cause of registration problem. Also we have tested your site with test facebook api and it works fine. Please check this screeshots of private cabinet settings:
    Page facebook login api settings-1
    page facebook api settings-2
    Please review your api key as it differ in one digit from the api key we used with test purposes.

    Regards,
    Max Mullins

    #164176 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 26, 2017 at 06:14

    Hello,

    I have followed the screenshots you have send. But still I can not login with facebook. It’s not working.

    Moreover the prefooter portion is not showing in the website which was before the updation. Please see the screenshot attachement in Private Content.

    Please, contact administrator
    for this information.
    #164209 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 26, 2017 at 11:17

    Hello @Alolika,

    Sorry. We have restored changes caused by update. Please check now.

    PLease check all settings: http://prntscr.com/fca7uh step by step and all other screenshot i have sent before. The error code while registering via facebook explains that application is in sandbox mode or not activated. Please read this article abot how to fix it.

    Regards
    Max Mullins

    #164222 Copied
    Avatar: Alolika
    Alolika
    Participant
    May 26, 2017 at 11:27

    Hello,

    I have already made the app public. The app is not in sandbox mode. Please find the screenshot of my app in Private Content.
    I have already tried with another app, it has the same problem.

    Please, contact administrator
    for this information.
    #164225 Copied
    Avatar: maxmullins
    Max Mullins
    Participant
    May 26, 2017 at 12:10

    Hello, @Alolika.

    Please update also wodpress to the latest version. Here you may read about how to update WP core:https://codex.wordpress.org/Updating_WordPress. Since we are able to test this issue on our staging platform it is not our theme related. You should contact facebook support team about how to set up facebook login app.

    Regards,
    Max Mullins

    #164229 Copied

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