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SITE DOWN AFTER UPDATES - by topimr - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 6 months ago ago by Rose Tyler

topimr

Participant

April 27, 2017 at 20:21

I was in a site that uses the Royal Theme. The theme needed to be updated so I did that. I also manually updates all the plugins. Now the site is completely down. It is just white now.

Please help!!! Thank you in advance.

Please, contact administrator
for this information.

#161574 Copied

12 Answers

topimr

Participant

April 27, 2017 at 21:00

I just did a restore and the site is back up. I am going to let the client know because he had other programmers in the site and I think their changes have caused some issues that they need to fix.

#161578 Copied

topimr

Participant

April 27, 2017 at 22:16

The restore is not working. It will no longer let me in the back end. The front end is also saying I need to register the theme. I have the Item Purchase Code.

But I am not able to enter it in.

Please, contact administrator
for this information.

#161582 Copied

topimr

Participant

April 28, 2017 at 01:38

Okay there is effeminately some kind of conflict with the latest Royal theme update and the updated WooCommerce. The site and WooComm works just fine now unless I activate the Royal Theme (child). Can you please take a look I am pulling my hair out and have been working on this for hours and hours.

I have WooComm deactivated now because the site goes white blank screen if you activate it. However, if you activate it again and then activate Storefront theme everything works. Can you see why WooComm won’t work with the Royal theme?

Thank you,
Sylvia

#161590 Copied

topimr

Participant

April 28, 2017 at 03:26

Okay so after many hours the site is back up. I am using an old Royal theme becuse the new one is not WooComm 3.0 compatible.

Thank you! Just letting you guys know!

#161594 Copied

Rose Tyler

Support staff

April 28, 2017 at 14:04

Hello,

Sorry for the delay.
Make sure your server meets the requirements described in the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.3 Requirements for Royal” section).
You need to use Woocommerce to 3.0.4 with our new theme version.
I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
Don’t forget to create backup of your files and database before starting update process! You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
https://youtu.be/KdWESIIPU1k (it’s for Legenda theme but the process is the same)
Also update all required plugins. To update free plugins just click on update link from your Dashboard (Plugins > Installed Plugins).
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.
Also, please provide link to your site.

Regards,
Rose Tyler.

#161684 Copied

Jack Richardson

Support staff

April 28, 2017 at 14:22

Hello,

Could you please specify to what theme version you were trying to upgrade? Yesterday we released new one to make it compatible with the latest woocommerce v3.0.4 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

Regards,
Jack Richardson.

#161690 Copied

topimr

Participant

April 28, 2017 at 16:51

I downloaded and installed the latest version yesterday and the entire site crashed. I might have downloaded it before you guys uploaded the new version? Was it later in the day?

I did also update all other plugins. I did backup before but even after the restore it would not work. I messed with it for hours, and I mean like 6 hours and then got it working again. I am afraid to upgrade anything especially your theme at this point. I will try again but definitely not on this site. They are getting ready to convert it to another platform not my choice so I don’t want to spend any more time on that one after yesterday. But I have many site that use your Royal theme so I will try it with another one. I know that you guys are on it so I am just going to assume it will work now. Wow that was an interesting Thursday for sure.

I will let you know when I update another site so please keep this ticket open because I wont get to it today. Appreciate the feedback.

#161717 Copied

Rose Tyler

Support staff

May 3, 2017 at 12:19

Hello,

Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#161956 Copied

topimr

Participant

May 24, 2017 at 22:59

I just updated another site and this site has also crashed. What is going on? I am afraid to do any Royal theme updates?

Please, contact administrator
for this information.

#164092 Copied

topimr

Participant

May 24, 2017 at 23:11

Sorry it is the shop page that is crashed.

http://punapress.com/shop/

#164094 Copied

topimr

Participant

May 25, 2017 at 01:30

I was able to get the site back up and working all but one problem that I posted in another ticket. Thank you as always for the help. Is there a way for me to close tickets? when they are done?

Then you guys dont have to be bothered? You guys rock!!

#164100 Copied

Rose Tyler

Support staff

May 25, 2017 at 07:03

Hello,

I am glad that you sorted out.
Feel free to ask if you need any other help.

Regards,
Rose Tyler.

#164110 Copied
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