Return to previous page

Single product pages - by KoolAide187 - on WordPress WooCommerce support

This topic has 8 replies, 4 voices, and was last updated 7 years ago ago by Rose Tyler

KoolAide187

Participant

April 24, 2017 at 14:08

Single product pages are not allowing products to be added to cart from inside the product page. However they will add from the shop. The variable themed products work fine. Also for some reason all my customers are seeing that my royal theme is not activated even though I activated it after the 3.0 update. I don’t see it when i’m logged in but if i log out and visit the page it shows up at the top.
http://imgur.com/a/Yyjkh

When is the update of the theme suppose to happen? I thought it was coming out last week.

Please, contact administrator
for this information.

#161070 Copied Theme version: 3.0.1 WooCommerce version: 3.0.3

7 Answers

Jack Richardson

Support staff

April 25, 2017 at 15:54

Hello,

Single product pages are not allowing products to be added to cart from inside the product page. However they will add from the shop. The variable themed products work fine.

Please deactivate all 3-rd party plugins you are using, which are not required for the theme, and check if issue persists.

Also for some reason all my customers are seeing that my royal theme is not activated even though I activated it after the 3.0 update.

The mentioned message was cached. I’ve cleared cache in your dashboard and notification has gone. Please check.

Regards,
Jack Richardson.

#161213 Copied

KoolAide187

Participant

April 25, 2017 at 17:50

Well it works fine with the storefront theme. Wouldn’t that mean it’s a theme problem and not a plugin problem? Just asking cause i’m not an expert.

#161230 Copied

Jay

Participant

April 25, 2017 at 23:34

I’m having the same issue with products not being able to be added to the shopping cart! It appears to affect Simple Products, but not Variable Products.

#161269 Copied Theme version: Royal v3.0.1 WooCommerce version: 3.0.4

KoolAide187

Participant

April 27, 2017 at 14:08

Is there a date on the updated theme coming out?

#161490 Copied

Jack Richardson

Support staff

April 27, 2017 at 14:46

Hello,

Theme update is ready and we are waiting for approvement from ThemeForest. We hope that it will be available today for download, so, you’ll be able to update the theme to the version, which is compatible with WooCommerce v. 3.0.4

Regards,
Jack Richardson.

#161508 Copied

Jay

Participant

April 28, 2017 at 02:17

I updated to Royal v3.0.2 and I’m still not able to add Simple Products to the shopping cart from the Single Product Page.

#161591 Copied Theme version: Royal v3.0.2 WooCommerce version: 3.0.4

Rose Tyler

Support staff

April 28, 2017 at 10:14

Hello, @Jay,

You have been replied in your topic https://www.8theme.com/topic/products-not-able-to-be-added-to-cart-anymore/#post-161631

Regards,
Rose Tyler.

#161632 Copied
Tagged: ecommerce, single product, themes, woocommerce, wordpress
Viewing 8 results - 1 through 8 (of 8 total)