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Theme Broken? - by Lil Redhead Studio - on WordPress WooCommerce support

This topic has 14 replies, 5 voices, and was last updated 7 years ago ago by Olga Barlow

Lil Redhead Studio

Participant

April 21, 2017 at 13:25

Hi,

I’m having problems with my installation of XStore. I started this site a while ago, and now when I go back to finish it some things seems to be broken. I have updated everything (except WooCommerce) and I’m still having issues. I tried disabling all my plugins (except for Redux Framework and XStore Core) and still no luck.

When I go to 8Theme Options, the menus are not right, I can’t see some of the options. Here is a screenshot:

On the front end, the header loads normally but no other content loads, even tho there is plenty of content there:

I’m not having any issues with my other install of XStore on a separate site. Any ideas? I tried deleting the theme and re-installing – same thing.

Please, contact administrator
for this information.

#160850 Copied Theme version: 3.11.1 WooCommerce version: 2.6.12

13 Answers

Naja Jamal

Member

April 22, 2017 at 08:05

for me 8theme options panel works very fine in your site.
Check the screenshot in private content

It should be a cache issue..
hard clear your browser cache and check this.

NB:
You have inactive plugins which are required by the theme.
Activate them too.

Please, contact administrator
for this information.

#160902 Copied

Lil Redhead Studio

Participant

April 22, 2017 at 17:58

Ok. thank you.

The admin area is working fine now, but I’m still seeing the same thing on the homepage. The header is loading but nothing else….

Any ideaS?

#160949 Copied

Lil Redhead Studio

Participant

April 22, 2017 at 18:04

Some additional information:

the problem is only on the “home” page and the “shop” page. Other pages seem to be fine.

I have not updated WooCommerce yet, as I may use some plugins that have not yet been updated to the new version…

I tried disabling some rows and deactivating some plugins to fix the homepage – nothing has helped….

#160951 Copied

amst3l

Participant

April 23, 2017 at 13:28

I had the same problem after upgrading the theme, no clue what caused it. But will follow this thread 🙂

#160957 Copied

Amzy Leel

Participant

April 24, 2017 at 05:27

@lil-redhead-studio your outdated WooCommerce causes this issue.
I’ve deactivated your WooCommerce plugin and your site works fine now.
Check your other forum post and process as explained.

#160980 Copied

Lil Redhead Studio

Participant

April 24, 2017 at 10:28

Hi Amzy,

Well thank you for the reply but what am I supposed to do now? I can’t really run a e-commerce website without WooCommerce! Will updating WooCommerce fix this issue? I haven’t updated yet because some of the plugins I want to use aren’t compatible with new version.

What do you suggest?

#161028 Copied

Olga Barlow

Support staff

April 25, 2017 at 15:29

Hello, @Lil Redhead Studio

You should either update WooCommerce or downgrade theme to version 3.10.1 that is compatible with old version of WC plugin.

Regards

#161209 Copied

Lil Redhead Studio

Participant

April 26, 2017 at 00:15

Ok. Well I do not yet want to upgrade WooCommerce, so can you prove instructions or a .zip file of XStore v3.10.1 so I can downgrade the theme?

Thanks
Mike

#161270 Copied

Amzy Leel

Participant

April 26, 2017 at 04:10

We have released our latest version 3.12 which is compatible with WC 3.0.4
It’s better updating your all plugins and theme.
Check : https://www.8theme.com/demo/xstore/update-history/?preset=blog_fixes

#161275 Copied

Lil Redhead Studio

Participant

April 26, 2017 at 10:45

There is more at play here than just the theme. As you know, plugin developers are currently working to upgrade their plugins so that they are compatible with the new WooCommerce, but not everything is yet.

My client intends to use some plugins which are critical to the desired function of her website, and those plugins are not yet compatible with the new WooCommerce. So I will not be upgrading WooCommerce until they are – which means I need a version of XStore that is compatible with the old WooCommerce. You have stated that if I downgrade to XStore v3.10.1 it will be compatible. Where can I get this version?

#161329 Copied

Olga Barlow

Support staff

April 26, 2017 at 17:10

Hello,

Yes, theme version 3.10.1 is compatible with the old version of WC plugin. You can download full theme package from themeforest and find there not just a new version but also the old one. We included it for those who don’t want to update WC plugin.

Regards

#161379 Copied

Lil Redhead Studio

Participant

April 26, 2017 at 18:13

I see it. Thank you. I’ll install that and report back if I have more issues…

#161390 Copied

Olga Barlow

Support staff

April 26, 2017 at 18:34

Yes, sure.

Regards

#161395 Copied
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