This topic has 30 replies, 3 voices, and was last updated 7 years ago ago by Rose Tyler
Hello,
Thank you for updating the Royal Theme but it can not be updated.
I receive this mesage: Update Failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Please advise how should I proceed.
Thank you in advance !
Regards,
Arysto
me to
Hello,
Please provide wp-admin and FTP access in Private Content, so we could check the issue.
Regards,
Rose Tyler.
data required
Hello,
Also, provide link to your admin panel and FTP hostname, please.
Regards,
Rose Tyler.
data required 2
Please help me on the same issue.
Thank You
data required 3
Hello, @Arysto,
You created empty FTP account for us. Please give us full access to the site files.
Thank you.
Regards,
Rose Tyler.
data requests 4
Hello, @Arysto, @girlnui,
Please check if WordPress has enough memory on the web server to unzip and upload the contents of the zip file.
Regards,
Rose Tyler.
data request 5
data required 6
Hello,
Sorry, but check access. As you can see on the screenshot, I can’t check Appearance > Themes and plugins http://prntscr.com/euo0v7
Regards,
Rose Tyler.
data required 7
Hello, @Arysto,
Please wait, we will check the problem.
Regards,
Rose Tyler.
data required 8
This information is my host.
Hello, @Arysto, @girlnui,
Updated, please check.
Regards,
Rose Tyler.
The issue related to '‘Update Failed Royal Theme 3.0.1’' has been successfully resolved, and the topic is now closed for further responses