Getting error on checkout again after new theme update.

This topic has 9 replies, 2 voices, and was last updated 8 years, 7 months ago ago by Jack Richardson

  • Avatar: KoolAide187
    KoolAide187
    Participant
    April 7, 2017 at 14:34

    Alright so I updated to the newest theme y’all just put out and I was getting an error on the view cart page. And y’all fixed it. Now after updating again it’s back. http://imgur.com/a/0uf5A

    Also on my dashboard for some reason when I click on updates it’s giving me this error also.
    http://imgur.com/a/TTYsa

    Please, contact administrator
    for this information.
    8 Answers
    Avatar: KoolAide187
    KoolAide187
    Participant
    April 7, 2017 at 15:12

    Seems to be just the cart page throwing the error it will take you to the checkout page. However I also noticed my single product page isn’t showing the different variable products when you select a different one. I also found this on the woocommerce system status page and thought it might be useful for y’all
    http://imgur.com/a/0XYBB

    Also I just noticed my first link on the first post was a bad picture. Here is the correction.
    http://imgur.com/a/xKmks

    Tried a different product and got a different error code number
    http://imgur.com/a/YBlNP

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 8, 2017 at 08:30

    Hello,

    We’ve released new theme update to make it compatible with the newest woocommerce version 3.0 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
    Please update your theme to the latest one.

    Regards,
    Jack Richardson.

    Avatar: KoolAide187
    KoolAide187
    Participant
    April 8, 2017 at 16:02

    I did upgrade both woocommerce and your theme yesterday and that’s when these errors started. So I downgraded both woocommerce and your theme back to the original version that was working. I am able to order now however the problem that I am having “is” the updates. Can you fix the errors after I update then? This is a million dollar business and this website provides most of the revenue for the company. So I can’t have it go down for days at a time because nobody will respond on here to help. And don’t get me wrong, I do appreciate y’alls help but it takes a full day for a response every time I post something.

    Also why are you telling me to upgrade and you’re telling somebody else to not upgrade yet?
    http://imgur.com/a/3LtPi

    Avatar: KoolAide187
    KoolAide187
    Participant
    April 10, 2017 at 04:32

    I upgraded and everything seems to be working fine. The only problem I am having now is with the plugin VPC so until they do an update it will be broke.

    Avatar: KoolAide187
    KoolAide187
    Participant
    April 10, 2017 at 14:42

    I’ve noticed my variations items in my single product areas isn’t showing the variation selection when you select it from the drop down. Also when I go to make sure my pictures for each variation are still in there. I can’t even get the variations or anything else to pull up to even check.

    I switched to storefront theme and it is working fine. So I am guessing it is your theme.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 13, 2017 at 10:03

    Hello,

    Please provide us with FTP login credentials in private content area.

    Regards,
    Jack Richardson.

    Avatar: KoolAide187
    KoolAide187
    Participant
    April 13, 2017 at 13:24

    I started a new post Jack because this one was taking forever. It turns out there wasn’t a problem at all. I was told to deleted my internet cache and the problem fixed itself.

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    April 25, 2017 at 10:07

    Hello,

    We’re glad to know your issue is fixed.
    Have a nice day.

    Regards,
    Jack Richardson.

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