• 

  freerunner

  Participant

  March 25, 2017 at 07:50

  I originally uploaded the XStore theme using one of my domains a month or so ago, but I recently decided to change the domain I want to use with this theme, so now when I try to activate the theme it says https://www.screencast.com/t/MXMfXNpt3haR

  Please advise…

  Thank you

  #157894 Copied Theme version: 3.9
  4 Answers
  

  Olga Barlow

  Participant

  March 25, 2017 at 12:00

  Hello,

  I have checked your purchase code and see that you are using our theme for a few other WP installations. Please, provide me admin panel access to deactivate your theme for the other site and activate it for the new one. Or if you want to use our theme for all these sites you need to buy additional license.

  Regards

  #157905 Copied
  

  freerunner

  Participant

  March 25, 2017 at 19:41

  Hi Olga,

  I deactivated and deleted the theme on the other domains and am still unable to use your theme on my new domain. Here are some login credentials for the new domain I want to use. Please activate the theme, thanks.

  Please, contact administrator
  for this information.

  #157912 Copied Theme version: 3.9
  

  freerunner

  Participant

  March 28, 2017 at 09:39

  Any update on this?

  #158079 Copied
  

  Olga Barlow

  Participant

  March 28, 2017 at 17:15

  Hello,

  Check now, please, and don’t use this purchase code for the multiple projects.

  Regards

  #158131 Copied
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