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White Screen of Death - by danprihantoro

This topic has 24 replies, 3 voices, and was last updated 7 years, 2 months ago ago by Olga Barlow

danprihantoro

Participant

January 17, 2017 at 15:26

Hi, I upload the theme v3.5 and I get white screen of death. I already disable all of the active plugins, and when I try to activate the Redux Framework, it broke my site. How to fix it since the Redux Framework is required in this theme. Thank you.

#152134 Copied Theme version: 3.5 WooCommerce version: 2.6.12

23 Answers

Olga Barlow

Support staff

January 18, 2017 at 13:46

Hello,

Please, provide me temporary access to your Dashboard and also FTP access.
I’ll check what is the reason of this issue.

Regards

#152258 Copied

danprihantoro

Participant

January 19, 2017 at 08:15

Please help me, ASAP. Thanks.

Please, contact administrator
for this information.

#152376 Copied

Olga Barlow

Support staff

January 19, 2017 at 08:20

Hello,

1) Provide also access to your WP Dashboard with link to your site.
2) I did not find wp installation in the directory that I have FTP access to. Make sure, that you gave me FTP access to the right directory.

Regards

#152377 Copied

danprihantoro

Participant

January 19, 2017 at 08:41

Ohh sorry. Please try again for the FTP account

Please, contact administrator
for this information.

#152378 Copied

danprihantoro

Participant

January 19, 2017 at 16:10

Already check it?

#152459 Copied

Olga Barlow

Support staff

January 19, 2017 at 18:26

Hello,

Unfortunately, I can see only empty directory.

Please, check the FTP credentials from your side and then provide me the correct one.

Regards

#152482 Copied

danprihantoro

Participant

January 20, 2017 at 02:58

Why it defferent here? It listed many files in ‘Filename’ section. I login with the same account with yours.

PS: Please delete your attached file before, I won’t my website address appear in public post.

Please, contact administrator
for this information.

#152501 Copied

Olga Barlow

Support staff

January 20, 2017 at 19:29

Hello,

Now we can see the folders, thanks. Could you, please, activate XStore, XStore child and default WP themes for the network in network settings. Because you have created multisite and gave me limited access and I can’t switch between themes or install required plugins.

Regards

#152613 Copied

danprihantoro

Participant

January 21, 2017 at 02:47

I don’t know what are you doing with my site. It become really slow and totally broke. I already restore the installation and it still slow. Please fix it without doing unnecessary thing! Thanks.

#152657 Copied

Olga Barlow

Support staff

January 22, 2017 at 16:35

Dear, danprihantoro,

To help you we need access to some options that are not available for the WP user that you created for us.
XStore theme has a list of required plugins and Redux Framework is one of them http://xstore.helpscoutdocs.com/article/36-included-plugins . But this plugin gives error once we enable it, so we need to switch to default WP theme first but it’s not available in Appearance > Themes http://prntscr.com/dyv5br
Also, we need to Install required plugins but our WP user does not have option to install plugins.
Besides, I would ask you to disable cache plugin until we fix the issue with your installation.
Please, install default theme and enable it for the network, disable cache plugin. We want to solve the problem ASAP but these moments don’t allow us to make it fast.
Waiting for your reply and hope for your understanding.

Regards

#152704 Copied

danprihantoro

Participant

January 22, 2017 at 20:19

I already make your account with super-admin enable several days ago, why you still have no option to install plugin or theme? Just now, I try to use login with your account, and I can do what I want with that account, dude, I can install ‘Twenty Seventeen’ with that account, and more. Why you can’t? It same account 😐

Already disable the cache plugin.

I don’t know why you have different access permission with same account. I provide the login detail again.

Thanks.

Please, contact administrator
for this information.

#152714 Copied

danprihantoro

Participant

January 23, 2017 at 10:26

I’m waiting.

#152769 Copied

danprihantoro

Participant

January 23, 2017 at 10:55

When, I try to activate the Xstore 3.6 with child theme and Redux Framework, I got this notice

Fatal error: Cannot redeclare remove_demo() (previously declared in /home/serbanik/public_html/wp-content/plugins/redux-framework/sample/sample-config.php:2382) in /home/serbanik/public_html/wp-content/themes/xstore/framework/theme-options.php on line 2169

I have the latest version of active plugins and themes.

#152771 Copied

8theme

Support staff

January 24, 2017 at 09:29

Could you please provide us your FTP access so we can fix it?

#152878 Copied

8theme

Support staff

January 24, 2017 at 09:33

Sorry, we have your FTP. Please, check how it works now.

#152879 Copied

danprihantoro

Participant

January 24, 2017 at 09:35

Ok, I’m waiting.

#152880 Copied

8theme

Support staff

January 24, 2017 at 10:11

We have already fixed, you can check it.

#152892 Copied

danprihantoro

Participant

January 24, 2017 at 10:18

Which one you fix it? http://prnt.sc/dzm4pa

#152899 Copied

8theme

Support staff

January 24, 2017 at 10:23

You need to activate the theme firstly.

#152901 Copied
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