Incompatibility with fancy product designer

This topic has 6 replies, 2 voices, and was last updated 8 years, 11 months ago ago by 8theme

  • Avatar: cinga
    cinga
    Participant
    January 5, 2017 at 14:56

    Hi,

    I installed Xstore and fancy product designer on my wordpress site. When I try to add a personnalized product to my cart, it add 2 product instead of one, and it’s empty. I tried to deactivate “Redux Framework” and it worked well.
    I tried to activate another theme (twenty sixteen) with Redux Framework and it worked.

    So I think it is a problem with Xstore, Redux Framework and fancy product designer; it as been confirmed by fancy product designer staff.

    Could you help me ? I really don’t want to buy another theme …

    Thanks

    5 Answers
    Avatar: 8theme
    8theme
    Support staff
    January 5, 2017 at 16:31

    Hello,

    Please, provide us a link to the page with the product so we could test it.

    Regards

    Avatar: cinga
    cinga
    Participant
    January 5, 2017 at 16:47

    I put it in the private content section, the site is under construction.

    Thanks for your help

    Please, contact administrator
    for this information.
    Avatar: 8theme
    8theme
    Support staff
    January 6, 2017 at 08:45

    Hi,

    You need to disable “AJAX add to cart for simple products” in Theme Options -> ECommerce -> Single product page.

    Regards

    Avatar: cinga
    cinga
    Participant
    January 6, 2017 at 10:17

    Yes this was the problem, thanks a lot !

    Avatar: 8theme
    8theme
    Support staff
    January 6, 2017 at 10:42

    You are welcome!

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