• 

  gcamacho@mywestamerica.com

  Participant

  December 21, 2016 at 20:12

  When items are added to the shopping cart from this page: https://2kidspublishing.com/store/. The items appear to be added to the shopping bag in the top right-hand corner. It tallies up the price and total items in the bag.

  But, when the user goes to check-out, the items are simply not there.

  We first noticed the problem on Safari in particular, but I’m experiencing it in Chrome today?

  Please, contact administrator
  for this information.

  #149821 Copied Theme version: 2.8 WooCommerce version: 2.6.9
  3 Answers
  

  Rose Tyler

  Support staff

  December 22, 2016 at 08:42

  Hello

  Please try to disable all 3-d part plugins, clear browser and site cache, and check the issue.

  Regards,
  Rose Tyler.

  #149855 Copied
  

  gcamacho@mywestamerica.com

  Participant

  December 23, 2016 at 19:28

  Hello Rose,

  I just checked and there are no 3-d cart plugins installed.

  Can you please check the website and see for your self?

  Here is the procedure:

  Delete all cookies and clear your browser cache.
  Go to store and add any item to cart.
  Proceed to checkout page.
  Now go back to store and add another product to cart (you will see the cart total change in the upper right corner)
  Proceed to checkout page.

  You will notice that the last item you added is no longer there and only the original product you added is in the cart.

  Using Royal Theme 2.8
  Woocommerce 2.6.11

  #150072 Copied Theme version: Royal Theme 2.8 WooCommerce version: 2.6.11
  

  Jack Richardson

  Support staff

  December 24, 2016 at 10:35

  Hello,

  I’ve followed the steps you described and don’t see the problem on checkout page. Here is the screenshot where you can see both products are there http://prntscr.com/dnd1jk

  Best regards,
  Jack Richardson.

  #150100 Copied
• Viewing 4 results - 1 through 4 (of 4 total)