Hi there!
My last topic is closed because we thought we fixed the problem, but unfortunately the problem is still there:
We are using the Woothemes Plugin “Product Add Ons” but it has problems with your theme.
When someone add a product and add a custom text and photo, we can’t see in the order which text or photo this is. So the information that the buyer give us, is not shown in the order.
So of course we first try it to the support of Woothemes and this is their answer:
Iris,
Hi there! Thanks for your patience! I found the problem. Yay! It’s the theme. I switched to the default theme Storefront, placed an order and now the product add-on fields show up on the order as you can see below:
screenshot
http://cld.wthms.co/1kwww/4n5MdO6U
The theme seems to be interfering with the product add-ons information being saved to the order. You should reach out to the theme developer for a fix. We don’t have access to their files to be able to help with that.
I changed the theme back to Royal child. I hope the theme developer is able to get this fixed quickly for you. Here is a link to their support: https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976/support
I hope that helps. Please let us know if you need anything else!
Have a fantastic Thursday!
Please note without any reply from you, this ticket will self-close on 2016-10-12.
Cheers,
Kristina – Woo Happiness Engineer
Woo, part of the Automattic family
When you switch to “Storefront Theme”, and than buy a product like a pie ( https://snoepkado.com/product/frozentrakteer-taart/) with custom text an uploaded photo…. the order information is good in the backend. See order number: #1475. You can try, it’s in testmode.
So can you please help us?? Would be great!
See acces in Private Content.
Thank you!
