• 

  daniele.giorgi82@gmail.com

  Participant

  September 12, 2016 at 11:01

  hello, yesterday I updated templates and visual composer and after the upgrade, when the active Visual composer appears the error FATAL ERROR…

  http://www.bikepassionstore.it/

  Can you help me to solve this issue?

  Please, contact administrator
  for this information.

  #139440 Copied Theme version: 3.0 WooCommerce version: 2.6.4
  5 Answers
  

  Robert Hall

  Participant

  September 12, 2016 at 11:17

  Hello,

  Please provide us with FTP credentials in Private Content.

  Regards,
  Robert Hall

  #139446 Copied
  

  daniele.giorgi82@gmail.com

  Participant

  September 12, 2016 at 13:03

  Ftp in private.

  Please, contact administrator
  for this information.

  #139465 Copied
  

  Robert Hall

  Participant

  September 12, 2016 at 13:52

  As I see you’re using the old Post Grid element (see screenshot: http://prntscr.com/ch3wa1). Please readd it and check the issue.

  Regards,
  Robert Hall

  #139471 Copied
  

  daniele.giorgi82@gmail.com

  Participant

  September 13, 2016 at 15:03

  Perfect!!!
  thanks,

  #139588 Copied
  

  Jack Richardson

  Support staff

  September 13, 2016 at 15:09

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #139595 Copied
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