• 

  saphiloche

  Participant

  August 26, 2016 at 10:06

  Hi,

  We updated to 2.9.2 this morning and unfortunately the issue we had with wrong number of products added to basket is back.
  And just like last time, it happens only on a single product, not on “quick view”
  So, like you told us last time, we turned off plugins one by one… but the issue still there 🙁

  Thanks for your help, Regards,
  Saphiloche

  Please, contact administrator
  for this information.

  #137922 Copied
  7 Answers
  

  Eva Kemp

  Participant

  August 26, 2016 at 11:39

  Hello,

  I don’t see the issue you described. I’ve added a product to cart and the number is shown correctly:
  http://storage9.static.itmages.com/i/16/0826/h_1472207979_3187762_be1b7da177.png

  Please clarify how to replicate it from our end.

  Thank you.
  Regards,
  Eva Kemp.

  #137937 Copied
  

  saphiloche

  Participant

  August 26, 2016 at 12:53

  Hi,

  Sorry, I forgot to specify that it works fine when you make an order without being logged-in yet but it doesn’t work when you’re already logged-in and then you make an order…
  See pictures below

  Saphiloche

  Please, contact administrator
  for this information.

  #137945 Copied
  

  Eva Kemp

  Participant

  August 26, 2016 at 14:58

  Hello,

  I disabled all 3rd-party plugins and added a product to cart. Number was correct.
  Disable the plugins and after that check product order.

  Regards,
  Eva Kemp.

  #137969 Copied
  

  saphiloche

  Participant

  August 26, 2016 at 15:24

  Hi,

  Ok. We’ll try again to disable plugins one by one ; because we already did it this morning and it didn’t do nothing 🙁 so maybe we missed something…

  We keep you in touch, regards,

  Saphiloche

  #137978 Copied
  

  Eva Kemp

  Participant

  August 26, 2016 at 16:35

  Hello,

  Ok, looking forward to your reply.

  Regards,
  Eva Kemp.

  #137988 Copied
  

  saphiloche

  Participant

  August 31, 2016 at 12:27

  Hi Eva,

  At last we fixed the problem.
  For the feedback, the responsable plugin is… “Popups – WordPress Popup” (v1.5.1).
  We advised the author…

  Regards,
  Saphiloche

  #138428 Copied
  

  Rose Tyler

  Support staff

  August 31, 2016 at 12:45

  Hello,

  We’re glad to hear that issue was solved.

  Regards,
  Rose Tyler.

  #138431 Copied
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