The XStore Themes slow for me - by fredytang

21 replies2 participantsUpdated by 8theme

  • Avatar: fredytang
    fredytang
    Participant

    Dear,

    I got the situation where my wordpress slow when I use XStore themes.

    Before it, I ever use Royal themes which better fast (backend & frontend)

    Do you have any idea how to make it faster?

    Thanks for your attention

    #137866 Copied

    21 Answers

    Avatar: 8theme
    8theme
    Support staff

    Hello,

    Thank you for contacting us.

    Could you please provide your web-site and admin access so we could take a closer look at your problem?

    Regards

    #137916 Copied
    Avatar: fredytang
    fredytang
    Participant

    Okay.

    You can check on private

    Please, contact administrator
    for this information.
    #137935 Copied
    Avatar: fredytang
    fredytang
    Participant

    …

    #137936 Copied
    Avatar: 8theme
    8theme
    Support staff

    Is it possible to provide us also FTP access so we could perform some troubleshooting and see if there is any performance issues caused by our theme.

    #137944 Copied
    Avatar: fredytang
    fredytang
    Participant

    Check on private

    Please, contact administrator
    for this information.
    #137947 Copied
    Avatar: 8theme
    8theme
    Support staff

    We can’t connect to your server and get this error https://gyazo.com/993aac6d24d7797ec584f61fcfa1b6ef

    Could you please check it?

    #137948 Copied
    Avatar: fredytang
    fredytang
    Participant

    Please use another exclude Filezilla.

    If you use Windows, please refer to: WINSCP app

    If you use Mac, please refer to: Cyberduck app
    Or, you can choose any one of this: http://www.makeuseof.com/tag/8-free-ftp-clients-for-mac/

    #137951 Copied
    Avatar: 8theme
    8theme
    Support staff

    We connected to your web-site with Cyberduck. Which folder contains your wordpress installation?

    #137957 Copied
    Avatar: fredytang
    fredytang
    Participant

    Sorry.
    There was technical problem.
    But you can try it again.

    #137962 Copied
    Avatar: 8theme
    8theme
    Support staff

    Did you change login and password to your admin panel? We can’t login now.

    #137963 Copied
    Avatar: fredytang
    fredytang
    Participant

    Sorry again.

    The wp-admin is live.

    #137968 Copied
    Avatar: 8theme
    8theme
    Support staff

    We investigated your problem and see that site loads to slow because of broken request to the instagram server. We see this error in debug “cURL error 28: Resolving timed out after 5513 milliseconds”. So you can try to contact your server providers and ask why cURL extension doesn’t work properly, try to change instagram account name or remove it.

    #137970 Copied
    Avatar: fredytang
    fredytang
    Participant

    Alright.

    It’s in investigating by my server provider.

    You told me before it’s because Instagram, so the instagram need API to set?

    #137994 Copied
    Avatar: fredytang
    fredytang
    Participant

    …
    Please Reply

    #138002 Copied
    Avatar: 8theme
    8theme
    Support staff

    Yes, it is because of instagram server request. No, it doesn’t need any API configuration.

    #138079 Copied
    Avatar: fredytang
    fredytang
    Participant

    After I scan with P3 Plugin Profiler, I see A plugin which slow down the website is on “XStore Core” plugin.

    Would you check it?

    Please, contact administrator
    for this information.
    #138178 Copied
    Avatar: 8theme
    8theme
    Support staff

    Did you change FTP access? We can’t connect to your server.

    #138187 Copied
    Avatar: fredytang
    fredytang
    Participant

    Please check on private

    Please, contact administrator
    for this information.
    #138188 Copied
    Avatar: 8theme
    8theme
    Support staff

    Of course XStore core plugin will have the biggest time loading because it contains bigger part of all theme functionality. But we can’t see any performance issue in the plugin’s code.

    #138199 Copied
    Avatar: fredytang
    fredytang
    Participant

    Yes, but the plugin progress take to about 5 seconds.

    #138201 Copied
    Avatar: 8theme
    8theme
    Support staff

    It seems to be your server performance issue. We can’t see any problems with our theme or core plugin at the moment except instagram bug.

    #138261 Copied

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