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Trouble viewing from Mac - by Greta - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 9 years, 3 months ago ago by Eva Kemp

Greta

Participant

August 22, 2016 at 11:32

I noticed that using a Mac I have trouble seeing in both the backend the frontend. In particular, you do not see the favicon but the theme name of “Helen”, but the most serious thing is that in backand product page there are no sliders to scroll through the categories and brands and the same thing on the menu section disappeared all the lateral sliders. This in mac with pc works fine.
thank you

Please, contact administrator
for this information.

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11 Answers

Jack Richardson

Support staff

August 23, 2016 at 08:11

Hello,

We checked your admin panel on mac and didn’t see the issues you described:
https://gyazo.com/34d7449744fde79b13ec00b8146208e1
https://gyazo.com/c94c67c30af2bce29b28fa46c9c22f79

Please specify browser version you are using on your mac device.

Best regards,
Jack Richardson.

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Greta

Participant

August 23, 2016 at 14:23

ok thanks, I can just check the mac and let you know …

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Jack Richardson

Support staff

August 25, 2016 at 10:10

Hello,

Ok, let us know if further assistance is required.

Best regards,
Jack Richardson.

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Greta

Participant

August 26, 2016 at 14:54

I verify on mac, and the problems remains. Before i used Safari browser, then i installed Chrome browser, the latest verion, but the problems remains…

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Jack Richardson

Support staff

August 30, 2016 at 08:04

Hello,

Could you please show a screenshot what you see on the site when checking on Mac?

Thank you.
Best regards,
Jack Richardson.

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Greta

Participant

August 30, 2016 at 09:04

There are more category but doesen’t see beacuse the doesen’t scroll

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Jack Richardson

Support staff

August 30, 2016 at 11:43

Hello,

Again we checked your site and didn’t see the issue:
http://prntscr.com/cc15s8
http://prntscr.com/cc16

Please check if the issue persists only with our theme or some other theme too.
Also try to disable additional extensions you installed for your browser.

Best regards,
Jack Richardson.

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Greta

Participant

August 30, 2016 at 14:47

I’ll check this and tell you the results…

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Jack Richardson

Support staff

August 30, 2016 at 16:02

Hello,

Ok. Let us know.

Best regards,
Jack Richardson.

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Greta

Participant

August 31, 2016 at 17:17

i check it with another theme and there is the same problem. What can i do? i disabled all additional exentions in chrome but nothig.
Thanks…

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Eva Kemp

Participant

August 31, 2016 at 18:34

Hello,

So the problem isn’t related to our theme.
You can ask at WordPress forums regarding that issue as we don’t see it on Mac on our side.

Regards,
Eva Kemp.

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