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Checkout page does not allow buyers to change shipping address

This topic has 10 replies, 3 voices, and was last updated 9 years, 8 months ago ago by Eva Kemp

paradoxpd

Participant

August 27, 2014 at 19:58

Our checkout page does not allow people to change their shipping address. I checked on your demo template and it is different than ours. Yours has a checkbox labeled “Ship to a Different Address” which if clicked reveals the option to add a separate shipping address. Ours has a prechecked box that says “Ship to billing address?” and when you deselect it does nothing.

Likewise, under edit account, you cannot edit any address details

I am running the current versions of Woocommerce, WordPress and the XMarket Theme. I have disabled plugins, re-uploaded the theme, and tried various settings in Woocommerce, all with no changes.

Thanks.

Please, contact administrator
for this information.

#13695 Copied

9 Answers

Robert Hall

Support staff

August 28, 2014 at 08:26

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#13725 Copied

paradoxpd

Participant

August 28, 2014 at 16:26

Login info

Please, contact administrator
for this information.

#13772 Copied

Eva Kemp

Support staff

August 29, 2014 at 10:55

Hello,

Please provide us with FTP credentials as well.
Thank you.

Regards,
Eva Kemp.

#13838 Copied

paradoxpd

Participant

August 29, 2014 at 16:34

Here is the ftp. Thanks.

Please, contact administrator
for this information.

#13870 Copied

Eva Kemp

Support staff

August 29, 2014 at 18:16

Sorry, but the login details are incorrect. Please check them.
Thank you.

Regards,
Eva Kemp.

#13879 Copied

paradoxpd

Participant

August 29, 2014 at 19:19

I assume you mean for the FTP. Try it now please with the same credentials. Thanks.

#13885 Copied

Eva Kemp

Support staff

August 29, 2014 at 19:49

Hello,

Thank you. Now the credentials are correct. I’ve updated woocommerce file form-shipping.php. Please check the Checkout page now and clear browser cache before.

Regards,
Eva Kemp.

#13887 Copied

paradoxpd

Participant

August 29, 2014 at 20:37

Thanks! Do you have any idea why that file was not updated correctly?

#13889 Copied

Eva Kemp

Support staff

August 29, 2014 at 20:47

You’re welcome.
Sorry, but I don’t know what might be the reason.

Regards,
Eva Kemp.

#13892 Copied
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Checkout page does not allow buyers to change shipping address

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