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  paradoxpd

  Participant

  August 27, 2014 at 19:58

  Our checkout page does not allow people to change their shipping address. I checked on your demo template and it is different than ours. Yours has a checkbox labeled “Ship to a Different Address” which if clicked reveals the option to add a separate shipping address. Ours has a prechecked box that says “Ship to billing address?” and when you deselect it does nothing.

  Likewise, under edit account, you cannot edit any address details

  I am running the current versions of Woocommerce, WordPress and the XMarket Theme. I have disabled plugins, re-uploaded the theme, and tried various settings in Woocommerce, all with no changes.

  Thanks.

  Please, contact administrator
  for this information.

  #13695 Copied
  9 Answers
  

  Robert Hall

  Participant

  August 28, 2014 at 08:26

  Hello,

  Please provide us with wp-admin access in Private Content.

  Regards,
  Robert Hall.

  #13725 Copied
  

  paradoxpd

  Participant

  August 28, 2014 at 16:26

  Login info

  Please, contact administrator
  for this information.

  #13772 Copied
  

  Eva Kemp

  Participant

  August 29, 2014 at 10:55

  Hello,

  Please provide us with FTP credentials as well.
  Thank you.

  Regards,
  Eva Kemp.

  #13838 Copied
  

  paradoxpd

  Participant

  August 29, 2014 at 16:34

  Here is the ftp. Thanks.

  Please, contact administrator
  for this information.

  #13870 Copied
  

  Eva Kemp

  Participant

  August 29, 2014 at 18:16

  Sorry, but the login details are incorrect. Please check them.
  Thank you.

  Regards,
  Eva Kemp.

  #13879 Copied
  

  paradoxpd

  Participant

  August 29, 2014 at 19:19

  I assume you mean for the FTP. Try it now please with the same credentials. Thanks.

  #13885 Copied
  

  Eva Kemp

  Participant

  August 29, 2014 at 19:49

  Hello,

  Thank you. Now the credentials are correct. I’ve updated woocommerce file form-shipping.php. Please check the Checkout page now and clear browser cache before.

  Regards,
  Eva Kemp.

  #13887 Copied
  

  paradoxpd

  Participant

  August 29, 2014 at 20:37

  Thanks! Do you have any idea why that file was not updated correctly?

  #13889 Copied
  

  Eva Kemp

  Participant

  August 29, 2014 at 20:47

  You’re welcome.
  Sorry, but I don’t know what might be the reason.

  Regards,
  Eva Kemp.

  #13892 Copied
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