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Header Logo for will not load After Demo Content Installed

This topic has 4 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Jack Richardson

  • Avatar: Gripcurrent
    Gripcurrent
    Participant
    August 11, 2016 at 18:37

    I have gone to them options and uploaded a 320×70 logo and it works for the basic demo content install. After I upload any other demo theme the logo will upload in theme options but will not load when the page renders. I have a completely fresh install uploaded via ftp – all plugins downloaded from your site.

    #136423 Copied Theme version: woopress - demo WooCommerce version: 2.6
    3 Answers
    Avatar: Robert Hall
    Robert Hall
    Support staff
    August 12, 2016 at 09:27

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall

    #136476 Copied
    Avatar: Gripcurrent
    Gripcurrent
    Participant
    August 17, 2016 at 00:21

    Sorry but I do not wish to share my log in – as I’m in development and past this stage – but I would like it fixed in case I’d like to use the demo to change the look of the website.

    #136880 Copied
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    August 17, 2016 at 08:42

    Hello,

    Sorry, but to check the issue we need to see your site.
    So please give us WP Dashboard and FTP credentials in private content (only our staff will see it, no any clients) and describe how to replicate the problem.

    Thank you.
    Best regards,
    Jack Richardson.

    #136910 Copied
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