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  Greta

  Participant

  July 22, 2016 at 13:06

  Hi, I am having a very serious problem after installing the theme and its plugin … basically I see the home, but when I add the email address string “wp-admin” to access wordpress gives me the page completely white. I deleted the theme and plugins via ftp but the problem remains …
  I put the ftp access if you can help me because I’m in a lot of trouble and almost disperate …
  Thanks…

  Please, contact administrator
  for this information.

  #134401 Copied
  3 Answers
  

  Jack Richardson

  Support staff

  July 22, 2016 at 13:35

  Hello,

  If you check the error_log file in your site folder you’ll see warnings like this one:
  “PHP Warning: Cannot modify header information – headers already sent by…” where the wp-config.php is mentioned. So the problem was not in our theme but in wp-config.php encoding. I’ve changed it to “UTF without BOM” and now all is ok.
  Please clear browser cache and check wp-admin page.

  Best regards,
  Jack Richardson.

  #134410 Copied
  

  Greta

  Participant

  July 22, 2016 at 13:51

  You save my life!!!!!!!!!:))))

  It’s perfect now, thanks a lot…

  #134411 Copied
  

  Jack Richardson

  Support staff

  July 22, 2016 at 14:34

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #134421 Copied
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