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Couldn't connect to host - by titou

This topic has 27 replies, 4 voices, and was last updated 7 years, 10 months ago ago by Robert Hall

titou

Participant

July 14, 2016 at 15:42

Hi again !

You have just solve my last problem by installing my theme on FTP and on wp.
But now when I try installing required plugins I have this message :
An error occurred while installing Master Slider: Le téléchargement a échoué (download has failed). couldn’t connect to host.

Do you have an idea ?

And I is it normal if the homepage loading is very slow ?

Thank you again in advance !
Thierry

Please, contact administrator
for this information.

#133660 Copied Theme version: classico

26 Answers

Jack Richardson

Support staff

July 14, 2016 at 17:12

Hello,

I’ve installed the plugin.
Please check.

Best regards,
Jack Richardson.

#133686 Copied

titou

Participant

July 14, 2016 at 20:41

OK thank you !

But I have the same problem with another plugin called Screets Chat.
As you can see on screen shot, it’s the same.

And why the home page (and other pages also) are so long to share ?
I have to wait 2-3mn…

Thank you for your help to solve this problem, because it’s hard for me to create my website easily if page’s loading is too long.

Kind regards,
Thierry

Please, contact administrator
for this information.

#133693 Copied

Eva Kemp

Support staff

July 15, 2016 at 07:43

Hello,

Screets Chat plugin was uploaded to your site http://prntscr.com/bt4qmr , you just need to activate it in Extensions section.

As for slow loading there is some problem on your server. Ping test showed 100% packet loss http://prntscr.com/bt4sg4 . You need ask your hosting provider support about it.

Regards,
Eva Kemp.

#133710 Copied

titou

Participant

July 15, 2016 at 10:42

Hello Eva,

Thank you for the plugin install 🙂
But how can I fixe the problem to not have to ask you your help each time I want to install a new plugin ?
Why it can’t connect to host ?
Must I have to modify a file as wp-config or other ?

For the slow loading it’s weird.
Before on the same website address, host and server ftp, I had another website powered by wordpress and loading was normal and fast.
I don’t think it come from my hosting provider… but more from the theme.
How ever I have send him an email if he can see what happen.
I will let you know.
But if you have more informations about this problem, it’s cool 🙂

PIcture in attached…

Thank you again in advance for your precious answers !
Thierry

Please, contact administrator
for this information.

#133749 Copied

titou

Participant

July 15, 2016 at 11:10

This is a new screenshot… if it can help/
It seems to call a picture “12s1.jpg”… that doesn’t exist.
Do you know which page(s) have this picture ?

And there is a file “embed.js” who seems to have a problem but I don’t know how I can solve the problem.
Picture in attached too.

Thank you in advance !
Thierry

Please, contact administrator
for this information.

#133755 Copied

Eva Kemp

Support staff

July 15, 2016 at 13:59

Hello,

As I see you have low values for upload_max_filesize and post_max_size functions.
Ask your hosting provider support to increase these values to 80M at least.

Regards,
Eva Kemp.

#133778 Copied

titou

Participant

July 16, 2016 at 20:09

Hello !

I have deleted all the wp files, database and classico files on my ftp and phpmyadmin.
Then I have install a new wp version (the last version).
At this point, with the default wp template “twenty fifteen”, the website load correctly.

But when I install classico theme and activate it… then homepage is very long to load.
Around 4 minutes.
Picture is in attahced.

Do you have an idea, please ?

Thank you in advance !
Thierry

Please, contact administrator
for this information.

#133849 Copied

titou

Participant

July 17, 2016 at 18:12

Sorry, me again 🙂
I try to find solution…

I have as my host on phone (who is friend also).
He doesn’t know where the problem is…

The choices I have, are :
> You install again for me wp and theme (with good loading for homepage).
> Or if possible to change for another theme (and hope that it will works better) ?

Thanks !
Thierry

#133870 Copied

Eva Kemp

Support staff

July 18, 2016 at 07:32

Hello,

Our theme uses more resources than default WordPress theme, so we asked you to increase values for upload_max_filesize and post_max_size functions. Have you done that? Please tell your hosting provider support to increase them.
Then install WordPress and we’ll activate the theme for you.

Regards,
Eva Kemp.

#133885 Copied

titou

Participant

July 18, 2016 at 09:26

Hi Eve,

It’s done 🙂

You can install theme.
Is it possible to install also plugins (visual composer, essential grid, js composer, screet chat etc…) ?
And put the FLORENCE THEME (or margaret if not possible with florence).

Thank you !
Thierry

#133913 Copied

Eva Kemp

Support staff

July 18, 2016 at 11:11

Hello,

I’m working on the installation now.
Please don’t do anything on the site.
You’ll be notified when the process is finished.

Thank you.

Regards,
Eva Kemp.

#133932 Copied

Eva Kemp

Support staff

July 18, 2016 at 11:29

Hello,

I’ve installed the theme with demo data and Florence template.
Please check your site now.

Regards,
Eva Kemp.

#133935 Copied

titou

Participant

July 18, 2016 at 12:18

Thank you Eva !
Home page seems to load correctly.
I try to customize this afternoon and let you know if problems.

Regards !
Thierry

#133940 Copied

titou

Participant

July 18, 2016 at 12:23

It doesn’t work again.

I have just change log image and logo image for fixed and responsaive header.
Both pictures are less than 10Ko.

Only those changes make the site so slow load ?

Br,
Thierry

#133942 Copied

titou

Participant

July 18, 2016 at 13:06

I have delete the 2 pictures I put for both headers… but it change nothing… still slow loading…

Is it possible to test with another template similar as classico to see if it’s better or not ?
With the time I have lost and the unsolve problem I’m ok to change template if it works better.

Just let me know…
Thierry

#133948 Copied

Eva Kemp

Support staff

July 18, 2016 at 13:42

Hello,

Are you using any Firewall on a server? Please ask your hosting provider support. Also check error log on the server if there are any notices.

Thank you.
Regards,
Eva Kemp.

#133956 Copied

titou

Participant

July 18, 2016 at 14:17

This is what my host say :
No firewall on the server.
Inbound firewall ‎in front of the server… fancy rules will not be allowed for a f***ing WP theme, and certainly not without further explanation.‎ ‎No outbound limitation.

What can I do ?

#133961 Copied

titou

Participant

July 18, 2016 at 14:19

sorry for ****… my host start to be nervous with this theme.
EVen if it’s a very nice theme….

#133962 Copied

Eva Kemp

Support staff

July 18, 2016 at 16:05

Hello,

There is connection errors on your server.
We got this error at gtmetrix site:
“There may be a connectivity issue between your server and the GTmetrix test server. Please login to try testing from another test location or try again later.”

Here is more information what reason may be:
https://gtmetrix.com/faq.html#faq-error-network

Regards,
Eva Kemp.

#133976 Copied

titou

Participant

July 18, 2016 at 19:30

Hi Eve,

I have had my host on phone who tells me that it’s your theme who have problem… not his server.

You don’t want to give me my money back…
So I want to change template for another one (as the same price) right now.
I’m sorry, but this website is for my society and I have lost a lot of money since I have purchase this theme.

We have had a lot of messages to try to solve the problem, but nothing work.

I have just one week left before going holidays.
So I can’t lost my time everyday and money like this !!!
I’m patient but I have limits.
I hope you understand my problems.

So I wait for your answer to help to fnid solutions.

Thank you in advance !
Thierry

#134000 Copied

Eva Kemp

Support staff

July 19, 2016 at 09:19

Hello,

Do you use cache on the server?
We’re trying to edit files, but changes aren’t taking effect.
Please disable cache temporarily so we can investigate the problem and fix it.

Thank you.
Regards,
Eva Kemp.

#134045 Copied

titou

Participant

July 19, 2016 at 11:57

Cache is disable !

#134062 Copied

titou

Participant

July 19, 2016 at 18:37

Hello !

No news ?

I don’t understand why you don’t answer me about changing theme by another one ?
As your classico theme doesn’t work with me.
It could be more easy for me and for you.

This kind of behaviour is really weird… I’m not reassured at all.

I have still lost 1 day and orders today… it began to be long.

Thank you in advance for your quick answer or issue to my problem !
Thierry

#134096 Copied

Eva Kemp

Support staff

July 20, 2016 at 08:03

Hello,

We’re sorry for a long delay.
There was a problem with “get image size” function according to your server settings.
Our developers fixed this issue. Clear browser cache and check your site.

Regards,
Eva Kemp.

#134131 Copied

titou

Participant

July 20, 2016 at 22:10

Hi Eva,

Many thanks for your help !
Everything seems to be ok now 😉

It was long to solve the problem but I’m happy know to customize this nice theme.

Br,
Thierry

#134218 Copied

Robert Hall

Support staff

July 21, 2016 at 07:38

Hello,

You’re welcome and have a nice day!
If you have any questions please feel free to contact us with a new topic. We’ll close this one.

Regards,
Robert Hall

#134237 Copied
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