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  Dom1788

  Participant

  July 6, 2016 at 11:10

  I have updated the theme and updated Woocommerce and it crashes my WordPress dashboard everytime. I have tried deactivating woocommerce and installing theme and then reactivating woocommerce and it still crashes.

  I am now stuck because I have the new version of Woocommerce and the new version of the theme and it doesn’t work!

  How can this be resolved? I have now removed the theme so I can get back in to WordPress dashboard. Please see login credentials below. Can you please login and resolve the issue? My hosting provider has told me there is a problem with the theme

  Please, contact administrator
  for this information.

  #132653 Copied Theme version: 2.7.1 WooCommerce version: 2.6.2
  5 Answers
  

  Jack Richardson

  Support staff

  July 6, 2016 at 12:00

  Hello,

  Please provide FTP credentials as well.

  Best regards,
  Jack Richardson.

  #132665 Copied
  

  Dom1788

  Participant

  July 6, 2016 at 12:09

  Hi Jack,

  Please see below

  Please, contact administrator
  for this information.

  #132667 Copied
  

  Jack Richardson

  Support staff

  July 6, 2016 at 12:48

  Hello,

  I’ve installed the theme and activated the plugin.
  There was error “Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes)”, so I’ve increased memory_limit value in you php.ini file.
  Check your site now.

  Best regards,
  Jack Richardson.

  #132674 Copied
  

  Dom1788

  Participant

  July 6, 2016 at 13:20

  Thanks Jack! Great support as always

  #132677 Copied
  

  Jack Richardson

  Support staff

  July 6, 2016 at 16:09

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #132694 Copied
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