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  newprodigy

  Participant

  June 25, 2016 at 23:52

  Hi, the installation process was going fine until somewhere around the activation of the required plugins and then suddenly I lost access to the site. I get a “Forbidden” error – “You don’t have permission to access /demo1/wp-admin/ on this server.” But of course I do, and wp-config.php is all good.

  Site: http://dentist.org/demo1/wp-admin/

  Any troubleshooting suggestions?

  Thanks,
  Robb.

  #131100 Copied Theme version: 2.7 WooCommerce version: 2.6.1
  6 Answers
  

  newprodigy

  Participant

  June 26, 2016 at 21:56

  Hi, I have an update to this issue. The problem seems to be related to Revo Slider. Each time I activate Revolution Slider the site becomes inaccessible (Forbidden, no permission). I’ve done 2 clean installs now with the same result.

  What do you think might be happening here?

  Thanks,
  Robb.

  #131118 Copied
  

  duduibira

  Participant

  June 26, 2016 at 22:22

  faq page also is not working just like the demo.

  this is the demo faq page: https://www.8theme.com/demo/royal/5074-2/

  this is my imported faq page: http://boardcamp.com.br/cincobras/faq

  it does NOT have a background on the top row… and if i add a background to teh row, it does not have the parallax background effect that the demo has (background does not move, just the text)

  Please, contact administrator
  for this information.

  #131119 Copied Theme version: 2.7
  

  Jack Richardson

  Support staff

  June 27, 2016 at 10:03

  Hello @duduibira,

  As I see your FAQ page is shown fine now.
  Have you resolved the issue?

  Best regards,
  Jack Richardson.

  #131170 Copied
  

  Jack Richardson

  Support staff

  June 27, 2016 at 10:04

  Hello @newprodigy,

  Ask your hosting provider support to increase memory_limit value and try to activate plugin then.

  Best regards,
  Jack Richardson.

  #131171 Copied
  

  newprodigy

  Participant

  June 29, 2016 at 19:41

  Hi Jack,

  The memory_limit is already set to 256MB, well above the recommended value. I suppose I can try higher.

  #131772 Copied
  

  Eva Kemp

  Participant

  June 30, 2016 at 08:03

  Hello @newprodigy,

  Please provide us with FTP and WP admin credentials in Private Content.

  Regards,
  Eva Kemp.

  #131816 Copied
• Viewing 7 results - 1 through 7 (of 7 total)