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Few problems since installing 3.0.1 - by burneyrubber

This topic has 10 replies, 3 voices, and was last updated 9 years, 5 months ago ago by Eva Kemp

burneyrubber

Participant

June 14, 2016 at 20:22

Hi

i installed 3.0.1 a few days ago,ive not really had much of a chance to check much but ive already noticed that my main menu is not working,when i hover over a menu title on the main page it shows the sub categories as it always has but when i try and click on them they disappear!

also visual composer dont work how it should,it basically dont load when i try and edit a page,for example i used to easily add images to my gallery page,i could see the pictures in columns that were already there but now when i edit the page its just code and nothing visual,defeating the term visual composer.
the visual composer says it needs updating but i have no clue where the update is.

Please, contact administrator
for this information.

#129640 Copied Theme version: 3.0.1

9 Answers

burneyrubber

Participant

June 14, 2016 at 20:47

ive found more problems.

Please, contact administrator
for this information.

#129641 Copied
Eva Kemp

Participant

June 15, 2016 at 09:06
Hello,

1. As for menu add this code in custom.css file:

.main-nav .menu > li .nav-sublist-dropdown { top: 80%; }

2. As I see VC plugin is updated and VC editor is working fine https://www.dropbox.com/s/eo737mhiax4jfst/Selection_325.jpg?dl=0 .

3. The text “Vinyl wall art ideal for vehicles or interior application” is loading from product category description in Appearance > Menus https://box.everhelper.me/attachment/496947/f09bd261-eff5-49f2-9a6c-4dd667eaeff1/168674-BsRlFZX3vLQprbTH/screen.png . Go to Appearance > Menus > open “Screen Options” at the top and tick “Description”, then you’ll see the description in your menu item, remove it.

4. You can change “New” products section in your home page editor https://www.dropbox.com/s/4328laww1r7o64n/Selection_326.jpg?dl=0 .

5. What “graphics” do you mean? Please clarify the issue with more details.

Regards,
Eva Kemp.
#129670 Copied
burneyrubber

Participant

June 26, 2016 at 10:08

..

Please, contact administrator
for this information.

#131109 Copied

burneyrubber

Participant

June 26, 2016 at 12:03

…

Please, contact administrator
for this information.

#131111 Copied

Eva Kemp

Participant

June 27, 2016 at 08:51

Hello,

Have you added image in category editor in Products > Categories > open a category editor > Thumbnail?
Please check it.

Regards,
Eva Kemp.

#131150 Copied

burneyrubber

Participant

June 28, 2016 at 20:45

it was all working fine until i updated the theme.
now they are missing,are you telling me i have to go through the site and re add all the images?

#131508 Copied

Jack Richardson

Support staff

June 29, 2016 at 10:01

Hello,

Unfortunately you have to re-add the images or restore your site and database from the back up before you made an update.

Best regards,
Jack Richardson.

#131608 Copied

burneyrubber

Participant

June 29, 2016 at 18:30

I hate this theme and feel totally ripped off,your updates are always totally untested and just cause major problems every time.
total rip off im fuming with you guys.

have to rebuild my site pretty much on every update,what is wrong with you.

why not tell people the update is untested and will cause all these problems,i dont have time in my life to keep rebuilding on every update its an absolute joke company.

#131747 Copied

Eva Kemp

Participant

June 29, 2016 at 19:03

Hello,

We always test our theme before releasing it.
We didn’t get such issues as you described after theme update on our side.
Also none of other customers complained that some content was deleted after update.
Perhaps the issue is on your server or with your database.
Besides we always recommend to create backup before starting update process.

So try to restore your site and database from the backup.

Regards,
Eva Kemp.

#131756 Copied
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