Return to previous page

Proceed to check out not working - by autenber

This topic has 14 replies, 3 voices, and was last updated 9 years, 6 months ago ago by Robert Hall

autenber

Participant

June 9, 2016 at 15:25

Hi there,

My proceed to checkout button is not working, can you take a look at it please?

Thanks

Please, contact administrator
for this information.

#129073 Copied

13 Answers

autenber

Participant

June 9, 2016 at 16:15

Hello any luck on looking into thus for me? I cant afford to be down again, the proceed to check out button just loops around again.

#129082 Copied

autenber

Participant

June 9, 2016 at 16:21

When I hover over the cart and click on checkout, it take me to a registration page. This is very frustrating, please can you take a look at it?

thanks

#129089 Copied

autenber

Participant

June 9, 2016 at 16:31

It looks like you have to log in to proceed to check out, How do I change this?

#129095 Copied

Eva Kemp

Participant

June 9, 2016 at 16:40

Hello,

I’ve edited the file wp-content/themes/royal/woocommerce/checkout/form-checkout.php.
Please check the page now.

Regards,
Eva Kemp.

#129097 Copied

autenber

Participant

June 9, 2016 at 16:51

Hi Eva,

When I hover over the cart and click checkout it seems to work, but when I click proceed to checkout it still just loops.

Also the mobile version of the site has crashed and the rev slider isnt working, the products arnt showing up and other plugins are not loading.

What ever you did, didnt work please change it back so the other plugins can work.

#129101 Copied

Eva Kemp

Participant

June 9, 2016 at 17:09

Hello,

I’ve checked “Proceed to Checkout” button and it’s working fine on our side.
Please clear browser and server cache and check again. Check in another browser.

Also slider is working on mobile http://storage1.static.itmages.com/i/16/0609/h_1465488489_5131144_dea3c6f380.jpeg as well as products are loading http://storage2.static.itmages.com/i/16/0609/h_1465488531_9943014_563229285a.jpeg .

What plugins are not loading?

Regards,
Eva Kemp.

#129104 Copied

autenber

Participant

June 9, 2016 at 17:31

Ok thanks,

I see that the site is working ok again, ive checked it on my iphone, ipad, imac, desktop pc and a laptop. The site looks ok, ive used firefox, googele chrome, internet explorer and safari. The proceed to checkout button still persists to loop, but when changes are been made to fix this by you guys other problems seem to occur!

#129107 Copied

autenber

Participant

June 9, 2016 at 17:42

Ok Eva it seems to be working on firefox and safari now

#129108 Copied

Eva Kemp

Participant

June 9, 2016 at 19:02

Hello,

So is your problem resolved?

Regards,
Eva Kemp.

#129109 Copied

autenber

Participant

June 10, 2016 at 16:52

Hi there Eva,

The website is looking ok but the ‘proceed to checkout’ on the cart page still loops. But when you hover over the cart and then click checkout that works, but most customers wont know that.

So on the cart page the proceed to checkout button still doesn’t work, can you please check it out?
Thanks

#129201 Copied

Eva Kemp

Participant

June 10, 2016 at 17:59

Hello,

Unfortunately I can’t replicate the issue you described.
Please look at the screencast, I clicked “Proceed to Checkout” button on Cart page and was redirected to Checkout page:
https://www.dropbox.com/s/qthczyh70guyfsq/checkout.mp4?dl=0

Could you please create a video for better understanding?

Regards,
Eva Kemp.

#129208 Copied

autenber

Participant

June 10, 2016 at 21:12

Hi there Eva,

Thanks for getting back to me on this.

It is now working on all devices and web browsers, the problem was that my WooCommerce settings was set to – Force secure checkout / Force SSL (HTTPS) on the checkout pages (an SSL Certificate is required), I turned it off because I think that was causing the loop when I clicked on the proceed to checkout button. Im not sure if it is good to be turned off but it did the trick.

It seems to working and the checkout button is all ok as well, thanks again for all your help guys 😉

#129223 Copied

Robert Hall

Participant

June 11, 2016 at 08:10

Hello,

You’re welcome!

We’re glad to hear that your issue has been resolved.
If you have any questions feel free to contact us.

Regards,
Robert Hall

#129234 Copied
Viewing 14 results - 1 through 14 (of 14 total)