• 

  dronvg

  Participant

  May 9, 2016 at 18:10

  Please help to resolve my issues.
  every time user Signs in. it goes to blank web page and stops.
  if you refresh page manually everything displays fine and user Singed IN

  Please, contact administrator
  for this information.

  #124758 Copied Theme version: latest
  8 Answers
  

  Eva Kemp

  Participant

  May 10, 2016 at 08:46

  Hello,

  Ask your hosting provider support to increase memory_limit value and check the site after that.

  Regards,
  Eva Kemp.

  #124825 Copied
  

  dronvg

  Participant

  May 10, 2016 at 16:42

  they saying that it is already Maxed out at 128M
  and to get more, I have to pay

  is there anything can be configured on the Royal theme to fix it, Like uninstall some plugins?

  WooCommerce maybe ?

  Thank you Eva!

  #124985 Copied
  

  Eva Kemp

  Participant

  May 10, 2016 at 20:02

  Hello,

  There is error on your site:
  Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 71 bytes) in /hermes/bosnaweb14a/b2157/ipg.velessoftwarecom/HomeSweetHome/wp-includes/formatting.php on line 220

  Try to disable all 3rd-party plugins and the plugins that you’re not using.
  Otherwise you have to increase memory_limit value.

  Regards,
  Eva Kemp.

  #125021 Copied
  

  dronvg

  Participant

  May 11, 2016 at 16:31

  Hello Eva,
  We now upgraded to 256 MB memory_limit and also I have disabled few plugins, however the issues is still there.

  could you help?

  #125233 Copied
  

  Eva Kemp

  Participant

  May 12, 2016 at 09:12

  Hello,

  Please provide us with FTP credentials.

  Regards,
  Eva Kemp.

  #125410 Copied
  

  Eva Kemp

  Participant

  May 12, 2016 at 09:48

  Hello,

  The problem was you didn’t set default My Account page in Woocommerce > Settings > Accounts. I’ve created the page and set it in the settings.
  Please clear browser cache and check Sign In link now.

  Regards,
  Eva Kemp.

  #125417 Copied
  

  dronvg

  Participant

  May 12, 2016 at 15:37

  GREAT! Works Great now!

  #125527 Copied
  

  Jack Richardson

  Support staff

  May 12, 2016 at 19:40

  Hello,

  You’re welcome.

  Best regards,
  Jack Richardson.

  #125552 Copied
• Viewing 9 results - 1 through 9 (of 9 total)