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Error style theme - by Anna - on WordPress WooCommerce support

This topic has 6 replies, 2 voices, and was last updated 7 years, 12 months ago ago by Robert Hall

Anna

Participant

May 6, 2016 at 12:03

Hi why the theme options were suddenly eliminated? there is no longer the logo is back to the previous settings, as can happen that should not happen because the site is online and the customer complains.
I await your urgent response and hope to resolve as soon as possible.

Please, contact administrator
for this information.

#124423 Copied Theme version: Versione: 2.0

5 Answers

Robert Hall

Support staff

May 6, 2016 at 12:21

Hello,

As I see you’ve not upload the logo image in Theme Options->Header.

Regards,
Robert Hall

#124428 Copied

Anna

Participant

May 6, 2016 at 12:27

I have now restored the theme options I had for exported luck, but how come all of a sudden you lost everything?

#124429 Copied

Robert Hall

Support staff

May 6, 2016 at 12:35

I don’t know what exactly you changed before.

We recommend make backup of the site every time before making changes.

Regards,
Robert Hall

#124434 Copied

Anna

Participant

May 6, 2016 at 12:43

here it happened again and change theme options has again set the previous logo and all previous settings you try to see and enter the cms

#124438 Copied

Robert Hall

Support staff

May 6, 2016 at 13:47

As I see it’s works again. See screenshot: http://prntscr.com/b0y4zo

Also you’re using old theme and plugins versions.

Please update the theme to the latest version.

Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
enter your purchase code of the theme to get the plugins.

Regards,
Robert Hall

#124458 Copied
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