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Header image gone? - by talonhead - on WordPress WooCommerce support

This topic has 30 replies, 4 voices, and was last updated 7 years, 11 months ago ago by Jack Richardson

talonhead

Participant

April 28, 2016 at 14:33

Just as the title says. the background image used for the header vanished and I can’t get it back. I can’t even get any of the Variants to work as well.

Can you login and check it out for me please? Thanks so much!

Please, contact administrator
for this information.

#123360 Copied

29 Answers

Stan Russell

Participant

April 28, 2016 at 15:26

Hello talonhead,

as we can see – header background image is displayed on your site. Is there any problem with it?

Regards,
Stan Russell.

#123371 Copied

talonhead

Participant

April 28, 2016 at 15:33

Header image….header image. BG is fine. I worded it incorrectly. Sorry!

#123376 Copied

Eva Kemp

Support staff

April 28, 2016 at 18:00

Hello,

Where did you add header image?
Do you have a screenshot how the header looked before to compare?

Regards,
Eva Kemp.

#123406 Copied

talonhead

Participant

April 28, 2016 at 22:50

Ever since you guys been working on it, I’ve had a header image. 🙂 For many months now. Unfortunately, I’ve never had a screenshot of the entire page which included the header image, but I can send you a shot of my settings for the BG image.

See what you think.

Please, contact administrator
for this information.

#123438 Copied

Jack Richardson

Support staff

April 29, 2016 at 09:07

Hello,

I’ve changed header background settings. Please check your site now.

Best regards,
Jack Richardson.

#123472 Copied

talonhead

Participant

April 29, 2016 at 13:44

Fine now. So what happened Jack?

#123509 Copied

Jack Richardson

Support staff

April 29, 2016 at 13:58

Hello,

I changed background-fit settings in Theme Options. You can compare your screenshot and the settings now.

Best regards,
Jack Richardson.

#123513 Copied

talonhead

Participant

April 29, 2016 at 14:13

Send me a screenshot of the area you’re talking about please. Also, I’ve got the top bar color to be black. It has a shade of transparency to it?

Also, I was wanting the header image to be fixed. I change it to “fixed” in the Options (instead of inherit) and the pic gets huge in the window. So that’s not going to work.

That’s about all so far!

#123516 Copied

Jack Richardson

Support staff

April 29, 2016 at 16:17

Hello,

Please look at the screenshot http://storage1.static.itmages.com/i/16/0429/h_1461942816_1806939_b116353844.jpeg .

I’ve changed the settings again.
Please check now.

Best regards,
Jack Richardson.

#123567 Copied

talonhead

Participant

April 29, 2016 at 22:37

It looks all the same to me. No fixed…no top bar in black.

In fact, in Chrome, there is no image at all. Am I just not getting something here?

#123600 Copied
Eva Kemp

Support staff

May 3, 2016 at 08:08
Hello,

I’ve checked in Chrome and image is shown http://storage6.static.itmages.com/i/16/0503/h_1462259200_7794297_110c2f38c4.jpeg
If you want black top bar add this code in Global Custom CSS:
```
.header-type-6.slider-overlap .top-bar {
    background-color: black;
}
```
Clear browser and server cache and check the site.

Regards,
Eva Kemp.
#123709 Copied
talonhead

Participant

May 3, 2016 at 09:34

And having the header image “fixed” as mentioned previously? I can’t seem to get that to work. Odd that the header image shows for you in Chrome. I’m sure it’s a cache issue. I’ve found that my Gator Cache plugin plays tricks with me sometimes.

BTW…can you please address my other open ticket as well? The one you all love to deal with.

#123749 Copied

Eva Kemp

Support staff

May 3, 2016 at 16:14

Hello,

The header image is fixed.
Try to clear browser cache or check with another browsers.

Regards,
Eva Kemp.

#123856 Copied

talonhead

Participant

May 4, 2016 at 18:02

Image still scrolls to me. See attached…

Please, contact administrator
for this information.

#124034 Copied

Jack Richardson

Support staff

May 6, 2016 at 08:43

Hello,

Sorry, but I don’t see scrolling effect for the image in header http://storage4.static.itmages.com/i/16/0506/h_1462520586_2361086_abb02bd837.jpeg . Are we talking about the same image?

Best regards,
Jack Richardson.

#124333 Copied

talonhead

Participant

May 6, 2016 at 09:42

It seems we’re talking about the same image, yes. I had sent a screen video to clarify what it was doing. I guess you have not seen it?

The header image scrolls with the page, whereas I wanted it fixed. I hope that made sense? It should be as simple as choosing it under Options…but it isn’t. yes, I’m offered the two choices (fixed or scroll), but that doesn’t seem to work.

Let me know?

#124361 Copied

Jack Richardson

Support staff

May 11, 2016 at 18:07

Hello,

I saw your screen, but we can’t replicate the issue on our side.
Try to clear server cache and check in different browsers.

Best regards,
Jack Richardson.

#125285 Copied

talonhead

Participant

May 11, 2016 at 23:45

I have checked on numerous PCs and browsers. This might be a communication issue here on definition of terms. Why don’t you send me a screen shot video of it working correctly. Then we’ll take it from there.

#125343 Copied

Jack Richardson

Support staff

May 12, 2016 at 11:05

Hello,

Please look at the screenshot: https://gyazo.com/1d13ec5bcb6ed3814f4bdc4de1dd2b2b
There is no scrolling effect of the image.

Best regards,
Jack Richardson.

#125443 Copied

talonhead

Participant

May 12, 2016 at 16:35

This is a term issue rather. I want it the other way…scrolling I guess you call it (I thought it as the other way around). The options offered to me under “Options” doesn’t work?

#125530 Copied

Jack Richardson

Support staff

May 16, 2016 at 15:22

Hello,

Sorry, but there is no parallax option for header background menu.
It can be set only for breadcrumbs section, but not for header.

Best regards,
Jack Richardson.

#125996 Copied

talonhead

Participant

May 17, 2016 at 10:11

Huh? We are really off base here. It HAS worked before. Before an update was applied.

The options are there in a drop down…they’re just not working for me. See attached.

Please, contact administrator
for this information.

#126132 Copied

Jack Richardson

Support staff

May 20, 2016 at 16:30

Hello,

As I see you’ve changed header image and now it’s scrolling.
Have you resolved the issue?

Best regards,
Jack Richardson.

#126675 Copied

talonhead

Participant

May 20, 2016 at 16:33

I didn’t change anything. the image has been there for a month? Same problem goes.

#126676 Copied

Jack Richardson

Support staff

May 20, 2016 at 17:16

Hello,

As I see the image is scrolling now.
Please look at the screenshot:
https://www.dropbox.com/s/6tt5w63zjnust0z/Screencast%202016-05-20%2019%3A11%3A44.mp4?dl=0

Best regards,
Jack Richardson.

#126692 Copied

talonhead

Participant

May 20, 2016 at 20:29

Well son of a gun. Did you guys do something? For weeks it hasn’t worked. I haven’t touched a thing!

I’d sure wish you got to my other topic about image re0sizing. That hasn’t been addressed. Thanks!

#126721 Copied

Jack Richardson

Support staff

May 21, 2016 at 07:34

Hello,

We didn’t change anything and didn’t customize any theme files.
Is this problem resolved now?

Best regards,
Jack Richardson.

#126730 Copied

talonhead

Participant

May 21, 2016 at 10:11

Close it up. Don’t forget about my other topic please.

#126746 Copied

Jack Richardson

Support staff

May 21, 2016 at 10:56

Hello,

We’ll check the other topic as soon as possible.

Best regards,
Jack Richardson.

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