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  Unrankedz

  Participant

  April 23, 2016 at 13:36

  Visual Composer doesn’t load and Screets Chat also only shows “loading..”
  Screets Live Chat and Visual Composer & Ultimate addons were downloaded from 8theme latest plugins and were installed to my WP 4.5, still no effect…
  can’t edit with visual composer WP bakery, and it lights up with red, WP wants to update it to 4.9 version, and it still doesn’t work.
  tried reinstalling, downloading again latest visual composer from 8theme and installint again to wp 4.5, activated, still doesn’t work.

  #122625 Copied Theme version: WooPress latest WooCommerce version: latest
  5 Answers
  

  Jack Richardson

  Support staff

  April 25, 2016 at 07:56

  Hello,

  Please provide us with FTP and WP Dashboard credentials in private content.

  Best regards,
  Jack Richardson.

  #122689 Copied
  

  Unrankedz

  Participant

  April 25, 2016 at 09:51

  credentials:

  Please, contact administrator
  for this information.

  #122740 Copied
  

  Jack Richardson

  Support staff

  April 25, 2016 at 11:54

  Hello,

  I’ve reuploaded Visual Composer plugin for you. Now it’s working fine, please check.
  As for the Screets Chat you need to configure it in Live Chat > Options.

  Best regards,
  Jack Richardson.

  #122784 Copied
  

  Unrankedz

  Participant

  April 25, 2016 at 12:32

  and I dont need to activate it? Cause this also says “This theme recommends the following plugin: Screets Chat.

  Begin installing plugin | Dismiss this notice”
  When I already have this.
  configured offline mode still doesnt load Live Chat, do I have to configure advanced > Firebase too ?

  #122797 Copied
  

  Jack Richardson

  Support staff

  April 25, 2016 at 12:54

  Hello,

  Cause this also says “This theme recommends the following plugin: Screets Chat.

  Dismiss this notice as you have already installed and activated Screets Chat plugin.

  do I have to configure advanced > Firebase too ?

  Yes, you need to configure all the mentioned settings.

  Best regards,
  Jack Richardson.

  #122800 Copied
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