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Product Tabs not working - by costheo - on WordPress WooCommerce support

This topic has 10 replies, 5 voices, and was last updated 9 years, 8 months ago ago by Stan Russell

costheo

Participant

April 6, 2016 at 17:46

Hi,
I noticed that the product tabs stopped working and only showing the products description tab.
It also happened again in one of my previous support requests and you uploaded the theme in my ftp. I did the same but the problem remains.

The woocommerce is 2.5.5 (updated)

Please advise.

Regards,
Costas

Please, contact administrator
for this information.

#120281 Copied

9 Answers

Jack Richardson

Support staff

April 6, 2016 at 18:11

Hello,

Please update all required plugins to the latest versions https://www.8theme.com/download-plugins/ . And check tabs after that.

Best regards,
Jack Richardson.

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costheo

Participant

April 6, 2016 at 19:09

Hi thanks for the reply.
How do I update from the zip files?

BR,
Costas

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Robert Hall

Participant

April 6, 2016 at 20:07

Hello,

Extract zip file and upload only extracted folder via FTP to /wp-content/plugins/ folder on your server.

Regards,
Robert Hall

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costheo

Participant

April 7, 2016 at 06:48

Hi Robert,
I updated everything but still no luck.
When I go to the woocommerce plugin I get the following message:

“Your theme (Royal Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. You can see which files are affected from the system status page. If in doubt, check with the author of the theme.”

Regards,
Costas

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Robert Hall

Participant

April 7, 2016 at 07:22

Hello,

our theme uses modified Woocommerce template files so it is normal that some file versions may be outdated. It is not bug and does not have effect on front-end.
You may just skip this notification.

Regards,
Robert Hall

#120308 Copied

costheo

Participant

April 7, 2016 at 08:54

Hi,
I can ignore the notification. The problem is that the tabs STILL not working.

Can you have a look? Our customers are complaining.

See for yourself : http://www.vsaudio.com/index.php/product/royal-flush-2/

Regards,
Costas

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Eva Kemp

Participant

April 7, 2016 at 09:02

Hello,

I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General and tabs are working now.
Clear browser cache and check.

Regards,
Eva Kemp.

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costheo

Participant

April 7, 2016 at 09:15

Hi Eva,
Everything is good now. Thanks a lot.

Regards,
Costas

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Stan Russell

Participant

April 7, 2016 at 09:36

Hello costheo,

we are happy to help! Have a nice day!

Regards,
Stan Russell.

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