• 

  MrYenDesigns

  Participant

  August 7, 2014 at 09:22

  This morning I have backed up my site before updating to WordPress version 3.9.2 but since I’ve done this I am receiving warning messages everywhere on my site and my site was not working on the front end. I tried to restore the latest back up and my site now looks normal on front end but now I can’t get into back end without updating to latest WordPress again.

  Please advise

  Thank you.

  Jonathan

  Please, contact administrator
  for this information.

  #12001 Copied
  9 Answers
  

  Jack Richardson

  Support staff

  August 7, 2014 at 11:39

  Hello,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Jack Richardson

  #12006 Copied
  

  AndaraStars

  Participant

  August 7, 2014 at 16:15

  Hello

  I´ve just got the same problem. You can see it here:

  http://www.andarastars.com/product/shadya-long-skirt/

  Can you help me, please?
  Thanks

  Regards
  Jose

  #12011 Copied
  

  Robert Hall

  Participant

  August 7, 2014 at 16:21

  Hello AndaraStars,

  Please provide us with wp-admin and FTP credentials in Private Content.

  Regards,
  Robert Hall.

  #12012 Copied
  

  AndaraStars

  Participant

  August 7, 2014 at 16:26

  Ok. Again.

  Please, contact administrator
  for this information.

  #12013 Copied
  

  Eva Kemp

  Participant

  August 7, 2014 at 17:45

  Hello @AndaraStars,

  Please provide us with wp-admin panel credentials as well. Also make backup of your site and database.
  Thank you.

  Regards,
  Eva Kemp.

  #12024 Copied
  

  AndaraStars

  Participant

  August 7, 2014 at 17:55

  Ok
  Thank you Eva.

  Please, contact administrator
  for this information.

  #12028 Copied
  

  Eva Kemp

  Participant

  August 8, 2014 at 08:44

  Hello @AndaraStars,

  I’ve updated the files shortcodes.php and pluggable.php in /wp-includes folder. Now your site is working fine. Please check and clear browser cache before.

  Regards,
  Eva Kemp.

  #12050 Copied
  

  AndaraStars

  Participant

  August 8, 2014 at 08:54

  Thank you so much Eva. Really appreciated.
  Have a good day

  Jose

  #12052 Copied
  

  Eva Kemp

  Participant

  August 8, 2014 at 09:19

  You’re welcome @AndaraStars.

  Have a good day too!

  Regards,
  Eva Kemp.

  #12056 Copied
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