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Add product error - by movileanu - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 8 years, 2 months ago ago by Robert Hall

movileanu

Participant

February 29, 2016 at 13:18

Hello 8team,

On the website http://www.home-creators.ro i have a big error

When i add a product to basket the basket icon preview shows the product added but when i go to my basket list i get an empty basket.

I really alpreciate your advice

Thank you

#115310 Copied

6 Answers

Robert Hall

Support staff

February 29, 2016 at 13:28

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall

#115313 Copied

movileanu

Participant

February 29, 2016 at 13:30

Here is the credentials

Please, contact administrator
for this information.

#115314 Copied Theme version: Last

Robert Hall

Support staff

February 29, 2016 at 13:48

Hello,

You’re using old theme version. Please update the theme and check this issue.
Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.

Here is video tutorial how to update theme.
https://www.youtube.com/watch?v=KdWESIIPU1k
(it’s for Legenda theme but the process is the same).

Regards,
Robert Hall

#115319 Copied

movileanu

Participant

February 29, 2016 at 15:43

Hello,

i ve updated the theme, but stil the ad to basked ist strange.

When i add 2 it showes for 1 minute 1 and then 2. It s still malfunctioning.

Can you please check?

P.S. Did you place a test order?

Thank you with the email test@test.com?

#115427 Copied

movileanu

Participant

February 29, 2016 at 16:18

On the PS i meant: Did you place a test order with test@test.com?

#115465 Copied

Robert Hall

Support staff

February 29, 2016 at 18:05

Please try to disable third-party plugins one by one and check it, one of them caused issue.

On the PS i meant: Did you place a test order with test@test.com?

No.

Regards,
Robert Hall

#115505 Copied
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