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Menu Image issue - by thomas.eklof@gmail.com

This topic has 12 replies, 3 voices, and was last updated 9 years, 9 months ago ago by Jack Richardson

thomas.eklof@gmail.com

Participant

February 27, 2016 at 19:59

I have added an image in my menu and it is not working all the time. If i am in the Shop page it works normally but if I am on an other page and i hover over it looks blank.
http://oakleafs.se/shop here it works most of the times but if i am in a different page e.g.
http://oakleafs.se/inspiration.

I disabled w3 total cache minify and emptied several times the memory but it seems that it doesnt work the way it should.

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11 Answers

Eva Kemp

Participant

February 28, 2016 at 12:59

Hello,

I’ve checked menu on both pages and the image is shown:
http://prntscr.com/a8yevb

Try to check it in another browser.

Regards,
Eva Kemp.

#115218 Copied

thomas.eklof@gmail.com

Participant

February 28, 2016 at 17:03

Thats weird. I tried in mozilla safari and crome before i send this post. I will try on a different machine to make sure.

Thank you for that

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thomas.eklof@gmail.com

Participant

February 28, 2016 at 17:13

Well i tried with various browsers and machines but it seems that sometimes it works on home or inspiration but not on all pages as it should could you please do an other check try all pages and check the shop icon on every single one of them it seems strange but this is the issue i deal with.

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thomas.eklof@gmail.com

Participant

February 28, 2016 at 17:16

I try to update the pages bus it works form time to time but not always.

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Jack Richardson

Support staff

February 29, 2016 at 13:00

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

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thomas.eklof@gmail.com

Participant

February 29, 2016 at 18:03

Please find passwords and FTP client below

Please, contact administrator
for this information.

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thomas.eklof@gmail.com

Participant

February 29, 2016 at 18:31

In addition to that i can to realise that in mobile phone and tablets one of my banner categories is lost. ( in this case Fine art does not appear to the content)

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thomas.eklof@gmail.com

Participant

March 1, 2016 at 20:15

I havent heard back form you

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Jack Richardson

Support staff

March 2, 2016 at 11:19
Hello,

As I see banner is shown on mobile:
http://storage5.static.itmages.com/i/16/0302/h_1456912466_6666247_70a9735825.png
To show hidden text on it add the code below to Theme Options > Custom CSS > Custom CSS for mobile and Custom CSS for tablet:

.banner .banner-content p { display: block; }

Also I have cleared cache on a server via FTP. Clear your browser cache and check menu now.

Best regards,
Jack Richardson.
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thomas.eklof@gmail.com

Participant

March 2, 2016 at 12:52

Dear Jack,

Thank you for your reply. I tried the code on the following places in the site and I also cleared the cache memory on my browser and I still have this issue. It works on the menu’s but if I go back and forth the image will disappear from the menu. I also tried on a pc and a Mac with the same results. Its tricky since it works for few links but not after few uses.
Thanks again for you help and looking forward for you reply.

Kind Regards,
Thomas

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Jack Richardson

Support staff

March 2, 2016 at 17:11

Hello,

It seems this issue was caused by cache plugin you are using. I’ve deactivated it and checked your site and menu image was displayed even if I switched to different pages. Please check your site with turned off cache plugin.

Best regards,
Jack Richardson.

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