Cannot add product from list directly to cart

Solved7 replies3 participantsUpdated by Stan Russell

  • Avatar: fcnet
    fcnet
    Participant

    Hello, we ‘ve noticed that after adding a product to the cart from the products list the loading animated icon is not hiding.

    Also the product is not added to the basket until i reload the page. or go to a next page

    The site url is: http://cosmeticsdiscount.gr/

    The above problem you can see it at:

    http://cosmeticsdiscount.gr/katigoria-proiontos/women-cosmetics/women-perfum/women-eau-de-perfume/

    by adding a product directly to the cart

    Thank you for your time!

    #115138 Copied Theme version: v 2.10.0 WooCommerce version: 2.4.12

    7 Answers

    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please update the theme to the latest version and Woocommerce as well.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Don’t forget to create back up of your files and database before starting update process!

    Best regards,
    Jack Richardson.

    #115246 Copied
    Avatar: fcnet
    fcnet
    Participant

    Hello,
    I’ve updated the site to the latest version according to your instructions.
    The problem still persists.

    Thank you for your time

    #115527 Copied Theme version: v 2.11.0 WooCommerce version: 2.5.2
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    Please provide us with WP dashboard and FTP (FTP host, FTP user, FTP password) credentials in private content.

    Best regards,
    Jack Richardson.

    #115544 Copied
    Avatar: fcnet
    fcnet
    Participant

    Hello, I have provided the information you need in the Private Content Area.

    Regards,
    John

    Please, contact administrator
    for this information.
    #115585 Copied Theme version: v 2.11.0 WooCommerce version: 2.5.2
    Avatar: Jack Richardson
    Jack Richardson
    Support staff

    Hello,

    I’ve disabled the option “Redirect to Cart page” in Woocommerce > Settings > Products > Display. Clear browser cache and check products now.
    If you want to get redirected to Cart page immediately after adding product to cart you need to disable Ajax Add to Cart option in Theme Options > Single Product Page.

    Best regards,
    Jack Richardson.

    #115606 Copied
    Avatar: fcnet
    fcnet
    Participant

    Great! It works just fine!

    Thank you for your time!

    Best Regards,
    John

    #115611 Copied Theme version: v 2.11.0 WooCommerce version: 2.5.2
    Avatar: stan
    Stan Russell
    Participant

    Hello fcnet,

    we are always happy to help! Have a nice day!

    Regards,
    Stan Russell.

    #115754 Copied

The issue related to '‘Cannot add product from list directly to cart’' has been successfully resolved, and the topic is now closed for further responses