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  vdberggert

  Participant

  February 24, 2016 at 12:45

  When a customr create a new order, I ususaly received an email confirming the order been made. I checked in my settings, and the email adress is still there, but no emails come through. I used to get this earlier though? Any suggestions?

  Please, contact administrator
  for this information.

  #114579 Copied

  3 Answers

  

  Jack Richardson

  Support staff

  February 24, 2016 at 13:04

  Hello,

  Contact your hosting provider support and ask them to check mail logs, there should be some notices why emails can’t be delivered.

  Best regards,
  Jack Richardson.

  #114587 Copied
  

  vdberggert

  Participant

  February 24, 2016 at 13:10

  I changed the email adress in setting to a Gmail account I have, and there was also no emails delivered? That say that there is another issue elsewhere? As I said, I use to get these emails before, and it suddenly stopped, not sure how long though..

  #114589 Copied
  

  Jack Richardson

  Support staff

  February 24, 2016 at 14:15

  Hello,

  As I told you, you need ask hosting provider to check mail logs why emails can’t be sent via your site.
  Please do this.

  Best regards,
  Jack Richardson.

  #114600 Copied