• 

  hanyu

  Participant

  February 18, 2016 at 01:43

  Hi there,

  When i install the theme and install all the plugin as required and active them all. Then install base demo content, after that I got problem when I go to front-end, just show white page. I find when I deactivate the WPBakery Visual Composer plugin, can show content in front-end but layout broken. If activate the WPBakery Visual Composer plugin, just white page show up.

  The version of WPBakery Visual Composer is Version 4.9.2.

  #113589 Copied Theme version: Version 2.8
  5 Answers
  

  Stan Russell

  Participant

  February 18, 2016 at 08:23

  Hello,

  please navigate to our downloads section https://www.8theme.com/download-plugins/ , download latest version of Visual Composer plugin, update it via FTP and check your site.

  Regards,
  Stan Russell.

  #113596 Copied
  

  hanyu

  Participant

  February 18, 2016 at 20:58

  Hi there,

  I just upload latest Visual Composer plugin to the site, but I get server 500 error, but still if I deactivate this plugin, the page show up but no layout.

  Mysite is site3.hansoncms.com
  UserName: tester
  Password: tester123

  Please have look.

  Thanks

  #113755 Copied
  

  Eva Kemp

  Participant

  February 19, 2016 at 08:57

  Hello,

  Please provide us with FTP credentials as well.

  Thank you.
  Regards,
  Eva Kemp.

  #113798 Copied
  

  hanyu

  Participant

  February 20, 2016 at 01:44

  detail below

  Please, contact administrator
  for this information.

  #113991 Copied
  

  Robert Hall

  Participant

  February 20, 2016 at 11:38

  Hello,

  The problem is caused by Essential Grid plugin. Deactivate it and Visual Composer editor will work.
  Perhaps there is lack of resources on a server. You need contact your hosting provider support to check it as on our test site all those plugins are working fine together.

  Best regards,
  Robert Hall.

  #114019 Copied
• Viewing 6 results - 1 through 6 (of 6 total)