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Install Responsive Ecommerce WordPress Theme Issue

This topic has 8 replies, 3 voices, and was last updated 8 years, 2 months ago ago by Eva Kemp

hanyu

Participant

February 18, 2016 at 01:36

Hi There,

I just install Responsive Ecommerce WordPress Theme today, then install all the plugin as required and active them all, but always say the plugin: Ultimate addons for Visual Composer need to be install.

Thanks

#113588 Copied Theme version: Version 2.8

7 Answers

Stan Russell

Participant

February 18, 2016 at 08:29

Hello hanyu,

please provide us with Admin and FTP credentials for your site in private content. We will check this problem.

Regards,
Stan Russell.

#113599 Copied

hanyu

Participant

February 18, 2016 at 20:49

Mysite is site3.hansoncms.com

Please, contact administrator
for this information.

#113754 Copied

Eva Kemp

Support staff

February 19, 2016 at 09:10

Hello,

We also need FTP credentials.
So please provide us with them.

Regards,
Eva Kemp.

#113807 Copied

hanyu

Participant

February 20, 2016 at 01:40

FTP Detail just below

Please, contact administrator
for this information.

#113990 Copied

Eva Kemp

Support staff

February 21, 2016 at 09:24

Hello,

We can’t access WP admin panel now, and can’t reupload the plugin via FTP getting 550 error.
Please contact your hosting provider support and check this issue. Also check WP admin credentials.

Regards,
Eva Kemp.

#114053 Copied

hanyu

Participant

February 21, 2016 at 20:49

Hi,

We just check our service seem run out of space, so we fix this issue and recreate new access via FTP, details just below:

Please, contact administrator
for this information.

#114100 Copied

Eva Kemp

Support staff

February 22, 2016 at 09:56

Hello,

I’ve reuploaded the plugin folder via FTP and activated it.
Please check.

Regards,
Eva Kemp.

#114136 Copied
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