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No email confirmation - by burneyrubber - on WordPress WooCommerce support

This topic has 13 replies, 4 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

burneyrubber

Participant

February 12, 2016 at 19:08

Hi
suddenly i am getting no notification of sales and neither are my buyers.
can you help resolve this please.

Please, contact administrator
for this information.

#112850 Copied

12 Answers

aahmadi3

Participant

February 12, 2016 at 21:44

I am having this same issue after the update!
Such an inconvenience…

8theme please advise.

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Eva Kemp

Support staff

February 13, 2016 at 09:25

Hello @burneyrubber,

You’re using old theme version which is not compatible with the latest Woocommerce version.
Please update the theme to the 2.11 version .
Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

Regards,
Eva Kemp.

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burneyrubber

Participant

February 13, 2016 at 11:37

Ok thanks for the reply,all updated now lets see if its works 😉

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Eva Kemp

Support staff

February 13, 2016 at 12:49

Hello,

Ok, let us know if you need further assistance from us.

Regards,
Eva Kemp.

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burneyrubber

Participant

February 13, 2016 at 23:12

i do indeed need further help.
since updating the pages have gone completley nuts,please take a look at the site,i now have loads of random text waffle and code showing on the page,its a total mess. 🙁

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burneyrubber

Participant

February 13, 2016 at 23:32

i also only have an option for product gallery now,there is no option for the main picture,
site is totally ruined since updating
im not happy it looks rubbish

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burneyrubber

Participant

February 13, 2016 at 23:36

the optiom for main picture in the listing has totally dissapeared there is only an option for product gallery now,this needs sorting out asap.

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Eva Kemp

Support staff

February 14, 2016 at 08:27

Hello,

Please provide us with FTP credentials.

Regards,
Eva Kemp.

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burneyrubber

Participant

February 14, 2016 at 09:07

…

Please, contact administrator
for this information.

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Eva Kemp

Support staff

February 14, 2016 at 10:59

Hello,

You had disabled Visual Composer plugin. I’ve enabled it. Clear browser cache and check your site now.
Also featured image section in Products has also appeared.

Regards,
Eva Kemp.

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burneyrubber

Participant

February 14, 2016 at 11:36

thank you Eva great help 🙂

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Jack Richardson

Support staff

February 14, 2016 at 14:32

Hello,

You are welcome!

Best regards,
Jack Richardson.

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